Can't "manage" domains in client profile

[roboticsguy1988]

When I click the "manage" link for either domain on one of my client's accounts I receive either a blank white page or a page with "HTTP Error 500" / "This page isn't working". I am running version 5.9.3. This has been tried in multiple browsers with the cache freshly cleared.

[jwogrady]

bump on this one please.  Having the same issue on 5.9.3 since upgrade.

[Paul]

19 hours ago, jwogrady said:

bump on this one please.  Having the same issue on 5.9.3 since upgrade.

Was the domain created through Blesta using the Domain Manager, or was it imported from another system? If it was created by Blesta in an old version, before the Domain Manager, did you use the Import Packages option under Packages > Domain Options > Configuration: Import Packages?

I would find the associated Package. Packages > Filter by Hidden, and make sure only a single TLD is assigned to the Package under the Module tab, and that the Package is either Active on Inactive (Not restricted).

[roboticsguy1988]

On 5/8/2024 at 12:40 PM, Paul said:

Was the domain created through Blesta using the Domain Manager, or was it imported from another system? If it was created by Blesta in an old version, before the Domain Manager, did you use the Import Packages option under Packages > Domain Options > Configuration: Import Packages?

I would find the associated Package. Packages > Filter by Hidden, and make sure only a single TLD is assigned to the Package under the Module tab, and that the Package is either Active on Inactive (Not restricted).

I honestly cannot tell you how the Domain was created as it has been so long ago. So it was likely in an old version, before Domain Manager.

In the client I am currently having trouble with, there are no other services on the client profile, just a recurring invoice, and the domain. I would like to delete the domain from that client's profile.