Hello! After upgrading Blesta to its latest version and running the upgrade script, new incoming support requests bounce with the standard message ("Our system received your email, but was unable to process it for one of the following reasons") with the subject header set to "Ticket:". The templates are the default ones. The attached image shows the config for the support department. Also, the logs reveal no issues even with debug mode enabled.
maillog: Sep 29 10:05:46 portal postfix/local[29136]: 638C3BB807: to=<support-blesta@portal.example.com>, orig_to=<support-blesta@support.example.com>, relay=local, delay=2.9, delays=0.02/0.02/0/2.8, dsn=2.0.0, status=sent (delivered to command: /usr/bin/php /blesta/index.php plugin/support_manager/ticket_pipe/index/1) The pipe test creates a ticket successfully.
Any suggestions on how to fix this or at least debug further are highly appreciated.
Thank you!
Question
furioussnail
Hello!
After upgrading Blesta to its latest version and running the upgrade script, new incoming support requests bounce with the standard message ("Our system received your email, but was unable to process it for one of the following reasons") with the subject header set to "Ticket:". The templates are the default ones. The attached image shows the config for the support department. Also, the logs reveal no issues even with debug mode enabled.
maillog: Sep 29 10:05:46 portal postfix/local[29136]: 638C3BB807: to=<support-blesta@portal.example.com>, orig_to=<support-blesta@support.example.com>, relay=local, delay=2.9, delays=0.02/0.02/0/2.8, dsn=2.0.0, status=sent (delivered to command: /usr/bin/php /blesta/index.php plugin/support_manager/ticket_pipe/index/1)
The pipe test creates a ticket successfully.
Any suggestions on how to fix this or at least debug further are highly appreciated.
Thank you!
1 answer to this question
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