alexistkd Posted March 8, 2014 Report Posted March 8, 2014 Hi i can get the reply using email working i dont see any error, i configured the department email handling as imap with correct settings but when i send email as client to the support email doesnt appears in support manager. thank you Quote
0 Michael Posted March 8, 2014 Report Posted March 8, 2014 Can you check the logs please. Tools > Logs > Email. See if it's got any errors. Quote
0 alexistkd Posted March 8, 2014 Author Report Posted March 8, 2014 thats the strange thing i get no error Quote
0 alexistkd Posted March 8, 2014 Author Report Posted March 8, 2014 whats the best way to achieve this piping or imap Quote
0 Michael Posted March 8, 2014 Report Posted March 8, 2014 I use piping and not had one issue yet. Quote
0 alexistkd Posted March 8, 2014 Author Report Posted March 8, 2014 i tried that too i modified the /etc/aliases and same i have this: support: "|/usr/local/bin/php /home/user/public_html/portal/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/" i change user for my username of course Quote
0 Michael Posted March 8, 2014 Report Posted March 8, 2014 i tried that too i modified the /etc/aliases and same i have this: support: "|/usr/local/bin/php /home/user/public_html/portal/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/" i change user for my username of course in your cPanel cron you just put: /usr/local/bin/php /home/user/public_html/portal/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ Also ensure your pipe.php is 0777 perms. Quote
0 alexistkd Posted March 8, 2014 Author Report Posted March 8, 2014 yep i tried that too a cron job run every minute with that command i got this issue in the cron: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-us" lang="en-us" dir="ltr"> <head> <title>Blesta</title> <link rel="stylesheet" type="text/css" href="/home/streamin/public_html/portal/plugins/support_manager/app/views/errors/css/styles.css" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> </head> <body> <div class="program_error"> <h3>Oh noes!</h3> <div class="contents"> <p>SQLSTATE[42000]: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND `date_sent` >= '2014-03-08 17:13:01')) AS `t_2131320703`' at line 1 on line <strong>124</strong> in <strong>/home/streamin/public_html/portal/lib/model.php</strong> <br /><br /><strong>Printing Stack Trace:</strong><br /><code>#0 /home/streamin/public_html/portal/lib/model.php(124): PDOStatement->execute(Array)<br /> #1 /home/streamin/public_html/portal/components/record/record.php(655): Model->query('SELECT COUNT(*)...', Array)<br /> #2 /home/streamin/public_html/portal/components/record/record.php(746): Record->fetch()<br /> #3 /home/streamin/public_html/portal/plugins/support_manager/models/support_manager_tickets.php(1077): Record->numResults()<br /> #4 /home/streamin/public_html/portal/plugins/support_manager/components/ticket_manager/ticket_manager.php(341): SupportManagerTickets->checkLoopBack(Array, 5, '5 minutes')<br /> #5 /home/streamin/public_html/portal/plugins/support_manager/components/ticket_manager/ticket_manager.php(317): TicketManager->sendBounceNotice(Object(MimeMailParser))<br /> #6 /home/streamin/public_html/portal/plugins/support_manager/controllers/ticket_pipe.php(38): TicketManager->processTicketFromEmail(Object(MimeMailParser))<br /> #7 /home/streamin/public_html/portal/lib/dispatcher.php(111): TicketPipe->index()<br /> #8 /home/streamin/public_html/portal/lib/dispatcher.php(24): Dispatcher::dispatch('/plugin/support...', true)<br /> #9 /home/streamin/public_html/portal/plugins/support_manager/pipe.php(25): Dispatcher::dispatchCli(Array)<br /> #10 {main}</code></p> </div> </div> </body> </html> Quote
0 Michael Posted March 8, 2014 Report Posted March 8, 2014 oh sorry I'm half asleep (Not a good excuse haha) you use that code for the emails not a cron. Go to: cpanel > > forwarder Then type the email eg: sales [@yourdomain.com] Then go to pipe to program: Put that code in it. Quote
0 alexistkd Posted March 8, 2014 Author Report Posted March 8, 2014 got it, now its working thank you very much Quote
Question
alexistkd
Hi i can get the reply using email working i dont see any error, i configured the department email handling as imap with correct settings but when i send email as client to the support email doesnt appears in support manager.
thank you
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