[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

[Michael]

Hello,

 

Can you PM the "sorce code/html code" wen visiting the main admin page just to check what is being insert on the menu and on bottom

 

Thanks,

PV

 

Ah, thanks mate had to edit: /plugins/support_manager/views/default/admin_tickets_count_include.pdt change admin to the routes admin name.

[PauloV]

Hello,

Great news

Any sugestions tell me

Regards,

PV

[Michael]

I've made a nice edit I believe myself for this support ticket counter. I have a OCD of colours and everything must fit in and look modern. So you can tell I'm not a fan of red on my skins. This little tweaker is much nicer in my opinion. If you like it then you can do it by editing a few things:

 

Go to: /app/views/admin/default/css/theme.css

 

Put this code anywhere:

.status_box{
	background: -moz-linear-gradient(top,  #theme_header_bg_color_top 19%, #theme_header_bg_color_bottom 100%); /* FF3.6+ */
	background: -webkit-gradient(linear, left top, left bottom, color-stop(19%,#theme_header_bg_color_top), color-stop(100%,#theme_header_bg_color_bottom)); /* Chrome,Safari4+ */
	background: -webkit-linear-gradient(top,  #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Chrome10+,Safari5.1+ */
	background: -o-linear-gradient(top,  #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Opera 11.10+ */
	background: -ms-linear-gradient(top,  #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* IE10+ */
	background: linear-gradient(to bottom,  #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* W3C */
	filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#theme_header_bg_color_top', endColorstr='#theme_header_bg_color_bottom',GradientType=0 ); /* IE6-9 */
}

Then go to: /plugins/support_manager/views/default/admin_tickets_count.pdt

 

And replace that file with: 

        <?=$this->_("SupportManagerPlugin.nav_primary_client.main", true);?><span id='blcou' class='status_box' style='margin-left: 5px;margin-right: -10px;padding: 7px;color:#ffffff;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;'><?=$status_count['open'];?></span>

[PauloV]

I've made a nice edit I believe myself for this support ticket counter. I have a OCD of colours and everything must fit in and look modern. So you can tell I'm not a fan of red on my skins. This little tweaker is much nicer in my opinion. If you like it then you can do it by editing a few things...

 

 

Hello CubicWebs

 

Thanks for your sugestion, i have integrated 

 

I have optimised the code, no need to add code to the file /app/views/admin/default/css/theme.css

 

Just open the file /plugins/support_manager/views/default/admin_tickets_count.pdt and replace the code with:

        <?=$this->_("SupportManagerPlugin.nav_primary_client.main", true);?><span class="top_row" style='margin-left: 5px;margin-right: -5px; padding: 4px 7px 4px 7px;color: #fff;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;float: none !important'><?=$status_count['open'];?></span>

I have updated the downloaded file

 

Regards,

PV

[PauloV]

Hello

 

We have merged the 3.1.2 changes and the latest changes in this build. You can download on the first post here: http://www.blesta.com/forums/index.php?/topic/2001-support-manager-tickets-delete-merge-spam-multiple-tickets/?p=15031

 

Regards,

PV

[MemoryX2]

I wasn't able to get this to work probably because I'm not runnning the entire modified support plugin.

 

I really like the changes you've made they look awesome (although I'm not yet using it)

 

 

As far as voting goes, personally I'd rather seem changes merged into the official release especially since you're doing this to help people out.. At least as long as your coding matches up and looks good.

[Michael]

I wasn't able to get this to work probably because I'm not runnning the entire modified support plugin.

 

I really like the changes you've made they look awesome (although I'm not yet using it)

 

 

As far as voting goes, personally I'd rather seem changes merged into the official release especially since you're doing this to help people out.. At least as long as your coding matches up and looks good.

 

It does work for non edits, you just need to edit the folder url in the one file as above mate.

[PauloV]

I wasn't able to get this to work probably because I'm not runnning the entire modified support plugin.

 

I really like the changes you've made they look awesome (although I'm not yet using it)

 

 

As far as voting goes, personally I'd rather seem changes merged into the official release especially since you're doing this to help people out.. At least as long as your coding matches up and looks good.

 

Hello MemoryX2

 

 

We have fixed the problem, you can download again the Badge Mod in the same link: Download Here

 

The problem was first dtected by CubicWebs and we forgot to fix yesterday. What we have done to fix was simple:

 

 

We have open the file plugins/support_manager/views/default/admin_tickets_count_include.pdt and then change te code from URL:

<!-- display ticket count menu badge-->
<script>
jQuery(function($){
  $( document ).ready(function() {
    $.get( '//<?=$_SERVER["HTTP_HOST"];?>/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  });
  setInterval(function(){
    $.get( '//<?=$_SERVER["HTTP_HOST"];?>/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  },5000);
});
</script>
<!-- end display ticket count menu badge-->

to relative paths like this:

<!-- display ticket count menu badge-->
<script>
jQuery(function($){
  $( document ).ready(function() {
    $.get( '/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  });
  setInterval(function(){
    $.get( '/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  },5000);
});
</script>
<!-- end display ticket count menu badge-->

Once again thanks CubicWebs for helping

 

Regards,

PV

[MemoryX2]

Hello MemoryX2

 

 

We have fixed the problem, you can download again the Badge Mod in the same link: Download Here

 

The problem was first dtected by CubicWebs and we forgot to fix yesterday. What we have done to fix was simple:

 

 

We have open the file plugins/support_manager/views/default/admin_tickets_count_include.pdt and then change te code from URL:

<!-- display ticket count menu badge-->
<script>
jQuery(function($){
  $( document ).ready(function() {
    $.get( '//<?=$_SERVER["HTTP_HOST"];?>/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  });
  setInterval(function(){
    $.get( '//<?=$_SERVER["HTTP_HOST"];?>/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  },5000);
});
</script>
<!-- end display ticket count menu badge-->

to relative paths like this:

<!-- display ticket count menu badge-->
<script>
jQuery(function($){
  $( document ).ready(function() {
    $.get( '/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  });
  setInterval(function(){
    $.get( '/admin/plugin/support_manager/admin_tickets_count/', function(newRowCount){
      $("a[href='/admin/plugin/support_manager/admin_main/']").html( newRowCount.trim() );
    });
  },5000);
});
</script>
<!-- end display ticket count menu badge-->

Once again thanks CubicWebs for helping

 

Regards,

PV

What do I need to edit within this so that it will work with a custom route?

Is it possible that a future version can get the route or be independent of the route or something?

Thanks for your hard work

[PauloV]

What do I need to edit within this so that it will work with a custom route?

Is it possible that a future version can get the route or be independent of the route or something?

Thanks for your hard work

 

Hi

 

Just download again the file form here and upload it again to your blesta plugin directory: Download here

 

Regards,

PV

[Michael]

What do I need to edit within this so that it will work with a custom route?

Is it possible that a future version can get the route or be independent of the route or something?

Thanks for your hard work

 

Well the bit which says admin mate haha

[PauloV]

Well the bit which says admin mate haha

 

Hello CubicWebs

 

Im a litle confused about the "admin" is because you have it on outher admin name directory? or someting else?

 

Regards,

PV

[Michael]

Hello CubicWebs

 

Im a litle confused about the "admin" is because you have it on outher admin name directory? or someting else?

 

Regards,

PV

 

Some people like myself don't like using the /admin/ we call it like administration, staff, staffportal to hide it from the public.

 

You can do this by editing the "Routes" in the routes file found at /config/routes.php

/**
 * Admin panel directory name
 */
Configure::set("Route.admin", "backend");
/**
 * Client panel directory name
 */
Configure::set("Route.client", "customers");

That's ours at the moment.

 

You can find out more about this by reading: http://docs.blesta.com/display/user/Installing+Blesta#InstallingBlesta-ChangingthepathtotheAdminarea

[Cody]

Just FYI, in views it's always best to use:

<?php echo $this->Html->safe($this->base_uri . "path/to/location/");?>

base_uri contains the full path to the portal (either admin or client) and takes into consideration Routes.

[PauloV]

Some people like myself don't like using the /admin/ we call it like administration, staff, staffportal to hide it from the public.

 

You can do this by editing the "Routes" in the routes file found at /config/routes.php

/**
 * Admin panel directory name
 */
Configure::set("Route.admin", "backend");
/**
 * Client panel directory name
 */
Configure::set("Route.client", "customers");

That's ours at the moment.

 

You can find out more about this by reading: http://docs.blesta.com/display/user/Installing+Blesta#InstallingBlesta-ChangingthepathtotheAdminarea

 

 

Thanks once again

 

Now all plugins and modes auto detect the admin directory

 

we have replace the "admin" with <?=Configure::get("Route.admin");?> that get the current admin directory.

 

Justo download the plugin or mod again and replace

 

Regards,

PV

[MemoryX2]

I have no idea why, but this still doesn't work for me

[PauloV]

I have no idea why, but this still doesn't work for me

 

Can you send me a PM with the Blesta Main Admin HTML/Source (Browser HTML compiled code) to see what is being included on your Blesta admin?

 

Regards,

PV

[RebornWebs]

Love this +1

[Virtovo]

PauloV this is great.  Do you know when you might make a decision on the poll?  We're waiting until it's packaged separately or fully uninstallable before we deploy

[cloudrck]

Nothing works, I get

 

 

Undefined variable: errors on line 1453 in /home/pathto/blesta/public_html/plugins/support_manager/models/support_manager_tickets.php

When either adding to spam or deleting

 

 

EDIT

 

I fixed it.

http://cloudrck.com/patches/support_manager_mass_fix.patch

[PauloV]

Nothing works, I get

 

When either adding to spam or deleting

 

 

EDIT

 

I fixed it.

http://cloudrck.com/patches/support_manager_mass_fix.patch

 

Thanks for helping

 

Strange that we dont have that error in our dev enviorments

 

We are going to add your fix in the next release, we hope to release it today, with some new cool features

 

Regards,

PV

[cloudrck]

Thanks for helping

 

Strange that we dont have that error in our dev enviorments

 

We are going to add your fix in the next release, we hope to release it today, with some new cool features

 

Regards,

PV

 

Thanks for helping

 

Strange that we dont have that error in our dev enviorments

 

We are going to add your fix in the next release, we hope to release it today, with some new cool features

 

Regards,

PV

What version of PHP are you running? What database/version do you use on your dev environments?

[PauloV]

What version of PHP are you running? What database/version do you use on your dev environments?

 

 

We have enable blesta Configure::errorReporting(-1); and have detected the error , to many hours making simultaneus app's lol, we forgot to enable,or eeing error logs, and we where just seeing the screen errors noting else

 

We have detected more smal bugs and in this release will be more stable then ever

 

Regards,

PV

[PauloV]

Just to send an update.

In this new version that we hope to release this week, it will add major changes and new functions to help improve the blesta support manager plugin

[Virtovo]

Just to send an update.

In this new version that we hope to release this week, it will add major changes and new functions to help improve the blesta support manager plugin

 

It sounds great.  Did you decide what to do with regards to the poll?