PauloV Posted March 1, 2018 Author Report Posted March 1, 2018 23 hours ago, PointPubMedia said: We are using 4.x latest version and got the same issue before with 3.6... We are having this issue since a while... and I have nothing in the smtp log. Looks like the "function" is never triggered! Hello, I will check before releasing the update Regards, PV Quote
espservices Posted March 2, 2018 Report Posted March 2, 2018 13 hours ago, PauloV said: Hello, I will check before releasing the update Regards, PV Great plugin and with the new update we will be able to use it again! If possible please make sure the new update is 100% compatible with PHP 7.1 + MariaDB 10.1. PauloV 1 Quote
turner2f Posted March 2, 2018 Report Posted March 2, 2018 1) - Would there be a way to limit the file size, the amount of files and the type of files that can be uploaded ? 2) - Would there be a way to manually allocate / assign a random ticket to a user's account ? Sometimes we get tickets from clients that work together at the same company that are not registered in the the system, and we would like to assign their ticket to an existing account . 3) - We are still currently using your Manager Pro plugin and would like to know how the upgrade process would work ? And would we lose our current tickets in the database ? Quote
PauloV Posted March 2, 2018 Author Report Posted March 2, 2018 Hello . 16 hours ago, espservices said: Great plugin and with the new update we will be able to use it again! If possible please make sure the new update is 100% compatible with PHP 7.1 + MariaDB 10.1. Yes, it will run on php 7.1 and MariaDB 10.1 16 hours ago, turner2f said: 1) - Would there be a way to limit the file size, the amount of files and the type of files that can be uploaded ? 2) - Would there be a way to manually allocate / assign a random ticket to a user's account ? Sometimes we get tickets from clients that work together at the same company that are not registered in the the system, and we would like to assign their ticket to an existing account . 3) - We are still currently using your Manager Pro plugin and would like to know how the upgrade process would work ? And would we lose our current tickets in the database ? 1- After the release of the update I will look for a way to limit 2- I have to think the best way to implement and be able to retain the original contacts 3- The upgrade will be like always, smooth and will not loose any data Quote
Lampard Posted March 3, 2018 Report Posted March 3, 2018 I just got one more suggestion: What about adding some good customized templates for support tickets? Will be really great Adding feedback system will also work, well we already know that they are all suggested to Blesta development team since years, but we all know that it won't take them more than 3-4 years to complete them, so suggesting you to add in that pro version Quote
turner2f Posted March 4, 2018 Report Posted March 4, 2018 @Lampard Here is an article I posted concerning how to make templates for the Support Manager Pro and for Blesta Emails. https://www.blesta.com/forums/index.php?/topic/10716-how-to-create-your-own-email-template-within-ckeditor/ Quote
PauloV Posted March 9, 2018 Author Report Posted March 9, 2018 Hello To All Just to update that im still working, I was thinking that I could finish this week but there is more work to be done on the Plugin. Give me a few more days to finish Regards to all Michael, Joseph H and Blesta Addons 2 1 Quote
turner2f Posted March 9, 2018 Report Posted March 9, 2018 Thanks Paulo V. Are there any screenshots of the new features ? Or is there a changelog concerning the updates so that we can test those features within the plugin once released ? PauloV 1 Quote
espservices Posted March 10, 2018 Report Posted March 10, 2018 13 hours ago, PauloV said: Hello To All Just to update that im still working, I was thinking that I could finish this week but there is more work to be done on the Plugin. Give me a few more days to finish Regards to all Take the time as you need to do it right! I prefer to wait rather than have a "buggy" version. Keep up the good work and continue to value quality over speed! PauloV 1 Quote
turner2f Posted March 10, 2018 Report Posted March 10, 2018 I second that thought. And thank you. PauloV 1 Quote
PauloV Posted March 15, 2018 Author Report Posted March 15, 2018 Hello blestars Update finally here Get it while is HOT! on first post! Any bugs please tell me Regards, PV Blesta Addons and Paul 2 Quote
Blesta Addons Posted March 16, 2018 Report Posted March 16, 2018 8 hours ago, PauloV said: Hello blestars Update finally here Get it while is HOT! on first post! Any bugs please tell me Regards, PV Great Update PauloV 1 Quote
Lampard Posted March 16, 2018 Report Posted March 16, 2018 Great job, good to see that you are still working! PauloV 1 Quote
mukesh Posted April 22, 2018 Report Posted April 22, 2018 @PauloV i added supportpro its showing twice in both admin and client area. and other thing like open ticket is also twice show. support_managerpro.zip Quote
PauloV Posted April 23, 2018 Author Report Posted April 23, 2018 18 hours ago, mukesh said: @PauloV i added supportpro its showing twice in both admin and client area. and other thing like open ticket is also twice show. support_managerpro.zip Hello, Are you sure that you donta have "Support Manager" and "Support Manager Pro" installed and active? :) Quote
Lucas.S Posted April 29, 2018 Report Posted April 29, 2018 Does this work with Blesta portal plugin, can't seem to get it working correctly Quote
PauloV Posted May 8, 2018 Author Report Posted May 8, 2018 Hello, Sorry the late reply. Its should work Regards, PV Quote
PauloV Posted May 9, 2018 Author Report Posted May 9, 2018 (edited) Hello Blestars New update added Check first post Regards, PV Edited May 9, 2018 by PauloV forgot to add the info to check first post :) Quote
turner2f Posted May 9, 2018 Report Posted May 9, 2018 Thanks for the update ? 1) - Would there be a way to limit the file size, the amount of files and the type of files that can be uploaded ? 2) - Would there be a way to manually allocate / assign a random ticket to a user's account ? Sometimes we get tickets from clients that work together at the same company that are not registered in the the system, and we would like to assign their ticket to an existing account . 3) - After upgrading to Blesta 4.2.2 and PHP 7.0, would we just over write the old "Support Manager Pro" files with the new ones. Or do we have to delete first ? 4) - Will there be any changes to the database ? Would we lose any of our current tickets ? Quote
PauloV Posted May 9, 2018 Author Report Posted May 9, 2018 1 minute ago, turner2f said: Thanks for the update ? 1) - Would there be a way to limit the file size, the amount of files and the type of files that can be uploaded ? 2) - Would there be a way to manually allocate / assign a random ticket to a user's account ? Sometimes we get tickets from clients that work together at the same company that are not registered in the the system, and we would like to assign their ticket to an existing account . 3) - After upgrading to Blesta 4.2.2 and PHP 7.0, would we just over write the old "Support Manager Pro" files with the new ones. Or do we have to delete first ? 4) - Will there be any changes to the database ? Would we lose any of our current tickets ? Hello 1- Yes. I will add to the To-do list 2- Yes. I will add this next relase 3- =BACK BACKUP BACKUP FIRST EHEH ? =Just overwrite, dont forget to go to System->Plugin->Upgrade on Support Manager Pro 4- Yes, there some changes to the DB but you will not loose anything on the upgrade Quote
turner2f Posted May 9, 2018 Report Posted May 9, 2018 27 minutes ago, PauloV said: Hello 1- Yes. I will add to the To-do list 2- Yes. I will add this next relase 3- =BACK BACKUP BACKUP FIRST EHEH ? =Just overwrite, dont forget to go to System->Plugin->Upgrade on Support Manager Pro 4- Yes, there some changes to the DB but you will not loose anything on the upgrade Awesome. I am using a "Fixed" version of " Support Manager PRO " by @GosuHost it was around October 2017 I think the only thing he did was was update the "hooks" so it would begin working with PHP 7.0 again . Do you foresee an issue in the upgrade process ?OR...IF it does not work, should I just delete HIS "fixed" version and replace it completely with yours ? Quote
turner2f Posted May 9, 2018 Report Posted May 9, 2018 5) - A while back I asked the Blesta programmers about this issue with their default ticket system, but never received a reply. Can this be resolved in the " Support Manger Pro " plugin ?Please see.. Quote
Beav Posted May 9, 2018 Report Posted May 9, 2018 2 hours ago, turner2f said: Awesome. I am using a "Fixed" version of " Support Manager PRO " by @GosuHost it was around October 2017 I think the only thing he did was was update the "hooks" so it would begin working with PHP 7.0 again . Do you foresee an issue in the upgrade process ?OR...IF it does not work, should I just delete HIS "fixed" version and replace it completely with yours ? Overwrite the files and click update. PauloV 1 Quote
PauloV Posted May 10, 2018 Author Report Posted May 10, 2018 Hello @GosuHost Thanks @turner2F Just replace and upgrade like @GosuHost said dont forget !!!!BACKUP BACKUP BACKUP!!!! always For the sub accounts emails, I will see how to implement Regards, PV Quote
WebhostingNZ.com Posted May 22, 2018 Report Posted May 22, 2018 Hey @PauloV Would it be possible to add in the ability to reply to a different email address? Currently same as the default Support Manager it replies to the ticket, and any email that has added to that ticket but we would like to be able to see the list it's sending to, add to it or remove from it. At the very least just be able to change the 'to' email address. Thanks. Quote
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