PauloV Posted January 25, 2015 Author Report Posted January 25, 2015 UPDATED 25-01-2015 Finally after a cup of coffee and several hours merging Support Manager from Blesta 3.4, to Support Manager Pro Plugin, I have finally finish Added New: - All new features from Support Manager in Blesta 3.4, including knowledgebase and some twicks that blesta devs added to improve UI Please see first post how to install or upgrade Regards, PV kpmedia, a.daniello, Blesta Addons and 1 other 4 Quote
a.daniello Posted January 25, 2015 Report Posted January 25, 2015 Thanks, PauloV. Now try to relax, while i go to test it. PauloV 1 Quote
a.daniello Posted January 25, 2015 Report Posted January 25, 2015 PauloV, it works fine! Great work! Only two questions (really two curiosities): 1. is available a vQmod version of this great plugin? 2. why Blesta team not uses your (well written) enchantments in official plugin? Thanks Quote
PauloV Posted January 25, 2015 Author Report Posted January 25, 2015 Hello again Sorry, please download again the files to update or install new because I have detected 2 bugs that are now fixed wen importing emails in PIPE. Sorry Regards, PV Quote
PauloV Posted January 25, 2015 Author Report Posted January 25, 2015 PauloV, it works fine! Great work! Only two questions (really two curiosities): 1. is available a vQmod version of this great plugin? 2. why Blesta team not uses your (well written) enchantments in official plugin? Thanks 1- No, sorry. Its to complex to make it in VQMOD 2- Thanks I alredy ask Blesta team to review and add all mods (they alredy implement some of our mods, like multi select tickets, merge, quote, etc..). Well open a Feature Request to see if there are enought members that want, to blesta add it all as core I give full rights to use my mods to blesta Blesta Addons and a.daniello 2 Quote
10RUPTiV Posted January 25, 2015 Report Posted January 25, 2015 Is it normal that the menu option is now Support instead of Support Pro ? Quote
PauloV Posted January 25, 2015 Author Report Posted January 25, 2015 Is it normal that the menu option is now Support instead of Support Pro ? Yes, because dont make much sense call it on the menu Support Pro You can still change the name in the language files Quote
a.daniello Posted January 25, 2015 Report Posted January 25, 2015 2- Thanks I alredy ask Blesta team to review and add all mods (they alredy implement some of our mods, like multi select tickets, merge, quote, etc..). Well open a Feature Request to see if there are enought members that want, to blesta add it all as core I give full rights to use my mods to blesta Simply great! For me +1000! Please, open now a feature request! Blesta Addons 1 Quote
FiRaRi Posted January 27, 2015 Report Posted January 27, 2015 Hi again, i want to change day and time format. Because turkey day and time format not right to standart. Turkey day format : 01.27.2014 Time format : 15:46 (Not AM and PM only number) How can i change it ? Quote
Cody Posted January 27, 2015 Report Posted January 27, 2015 Hi again, i want to change day and time format. Because turkey day and time format not right to standart. Turkey day format : 01.27.2014 Time format : 15:46 (Not AM and PM only number) How can i change it ? See the docs. Quote
FiRaRi Posted January 27, 2015 Report Posted January 27, 2015 General Localization is true. But supportmanagerpro time and date false. Quote
Paul Posted January 27, 2015 Report Posted January 27, 2015 General Localization is true. But supportmanagerpro time and date false. Support Manager Pro may not be properly observing the date and time settings. A possible bug, @PauloV? I wonder if our official Support Manager properly observes the localization settings, anyone care to confirm? Quote
FiRaRi Posted January 27, 2015 Report Posted January 27, 2015 We can make into the support manager pro plugin click to manage. But i dont understand how can i change it Quote
PauloV Posted January 27, 2015 Author Report Posted January 27, 2015 See the docs. Support Manager Pro may not be properly observing the date and time settings. A possible bug, @PauloV? I wonder if our official Support Manager properly observes the localization settings, anyone care to confirm? Its seams is a "bug" on Support Manager Core and Support Manager Pro, that dosent detect the php setlocale defined on the language files. I think is refleting on all Plugins and not only on Support Manager Plugin. @Paul and @Tyson: Do you want me to open a bug request? or you can add a CORE number? Regards, PV Quote
Tyson Posted January 28, 2015 Report Posted January 28, 2015 I think the Support Manager doesn't intend to use the default company localization date settings for the reply date because it chooses to display the reply date in a different format, as defined by the config setting in /support_manager/config/support_manager.php. At some point, I believe we were going to add a settings page for the Support Manager so you could change config settings like that from the admin interface. In the meantime, you can update the config file I mentioned above to set the date format. a.daniello 1 Quote
PauloV Posted January 28, 2015 Author Report Posted January 28, 2015 I think the Support Manager doesn't intend to use the default company localization date settings for the reply date because it chooses to display the reply date in a different format, as defined by the config setting in /support_manager/config/support_manager.php. At some point, I believe we were going to add a settings page for the Support Manager so you could change config settings like that from the admin interface. In the meantime, you can update the config file I mentioned above to set the date format. The problem is not in config file because I have made an option on Support Manager Pro to alredy change settings on Plugin Manage, the problem is por exemple In Portuguese the name is "Janeiro" and its displying "January" in english becase the server as php.ini local time in english, and is not getting the default language. This is a "Multi Language" problem also like many outher problems alredy reported ( not bugs, but a problem ) Multi Language is MultiLanguage, and not "Half Multi Language" @Paul, @Tyson, @Cody dont take me rong and dont think im getting to "anoying" on getting your attention for some details a.daniello 1 Quote
Cody Posted January 28, 2015 Report Posted January 28, 2015 Change output from PHP internal functions, such as date(), requires setting environment locale settings, which are not thread safe. PauloV 1 Quote
Tyson Posted January 29, 2015 Report Posted January 29, 2015 The problem is not in config file because I have made an option on Support Manager Pro to alredy change settings on Plugin Manage, the problem is por exemple In Portuguese the name is "Janeiro" and its displying "January" in english becase the server as php.ini local time in english, and is not getting the default language. This is a "Multi Language" problem also like many outher problems alredy reported ( not bugs, but a problem ) Multi Language is MultiLanguage, and not "Half Multi Language" Oh, I thought FiRaRi was referring to the format of the date/timestamp (i.e, format: "d M, Y g:i:s A" rather than "M j, Y g:i A") for reply dates, which can be updated in the config file from the Support Manager. I see now that you have a settings page in the Pro version where it can be updated from the admin interface. @Paul, @Tyson, @Cody dont take me rong and dont think im getting to "anoying" on getting your attention for some details I don't think you're annoying. Quite the contrary, actually. PauloV 1 Quote
isaacl Posted February 3, 2015 Report Posted February 3, 2015 I accidentally re-enabled the regular Support Manager, but now I can't disable it. When I click the Disable button, I get this, with no option to actually click: Is this a bug with Blesta? Or did I do something wrong? And is there any other workaround to disable it for now? Quote
PauloV Posted February 3, 2015 Author Report Posted February 3, 2015 I accidentally re-enabled the regular Support Manager, but now I can't disable it. When I click the Disable button, I get this, with no option to actually click: Is this a bug with Blesta? Or did I do something wrong? And is there any other workaround to disable it for now? Do you have any outher extras installed (modules/plugins)? wich ones? Quote
Michael Posted February 3, 2015 Report Posted February 3, 2015 I accidentally re-enabled the regular Support Manager, but now I can't disable it. When I click the Disable button, I get this, with no option to actually click: Is this a bug with Blesta? Or did I do something wrong? And is there any other workaround to disable it for now? It's the Admin Tools plugin please remove the files and then re-add them after you've disabled the support pro. PauloV 1 Quote
isaacl Posted February 6, 2015 Report Posted February 6, 2015 It's the Admin Tools plugin please remove the files and then re-add them after you've disabled the support pro. Sorry I forgot to respond earlier - that worked perfectly, thanks! Guessing that the Admin Tools plugin needs an update then... PauloV 1 Quote
Blesta Addons Posted February 6, 2015 Report Posted February 6, 2015 Guessing that the Admin Tools plugin needs an update then... I hope this weekend i can push it to next version . Michael and PauloV 2 Quote
10RUPTiV Posted March 11, 2015 Report Posted March 11, 2015 It would be nice if in the ticket instead of "Add client" we can have also "Add as a client contact" ... Quote
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