PauloV Posted September 3, 2014 Author Report Posted September 3, 2014 We will trie to implement Daniel B 1 Quote
sedudohost Posted September 3, 2014 Report Posted September 3, 2014 might be a spam email without correct stuff, go to the PHPMyAdmin on your server and check the support_tickets table click status and see if you have any open. thank's solved Quote
FiRaRi Posted October 10, 2014 Report Posted October 10, 2014 can you help me to that topic : http://www.blesta.com/forums/index.php?/topic/3510-support-manager-not-fully-operational/ Quote
PauloV Posted October 10, 2014 Author Report Posted October 10, 2014 can you help me to that topic : http://www.blesta.com/forums/index.php?/topic/3510-support-manager-not-fully-operational/ Hello FiRari Sorry for the late replay, only now after you PM me I saw this post The problem in notification, is normal because after you update the files that Support Manager Pro changes, it disapper after upgrades. Since the New Blesta 3.3 this will never appen again because it dosent need to write in Core File anymore for Notification to work We will release next week the update for Support Manager Pro to fully support Blesta 3.3 Does the character encoded appera wen importing by PIPE/IMAP/POP or wen oppening a new ticket inside blesta as an Admin or Client? Quote
FiRaRi Posted October 10, 2014 Report Posted October 10, 2014 http://www.blesta.com/forums/index.php?/topic/3510-support-manager-not-fully-operational/?p=26205 i did reply Quote
PauloV Posted October 10, 2014 Author Report Posted October 10, 2014 Any Blesta Plugin wen uninstalling it delets all data. You have to activate Blesta Backups to be able to reverse de and be able to recover all tickets. Does this situation also occures on Support Manager Blesta Default on the characters? Quote
FiRaRi Posted October 10, 2014 Report Posted October 10, 2014 Default caracter not problem. My language is turkish. we use to ğ, ü, ş, ç vs.. Never had a problem before updating using. When update 3.3 give me caracters error Quote
PauloV Posted October 10, 2014 Author Report Posted October 10, 2014 My question is: If you install Support Manager (not Support Manager Pro). Do you have the same problem? Quote
FiRaRi Posted October 10, 2014 Report Posted October 10, 2014 So sorry, My english is not enough. I just test it now, when i install default support manager pro not a problem so good working but get a problem when to be only support manager pro. you can look attachment Quote
PauloV Posted October 10, 2014 Author Report Posted October 10, 2014 So sorry, My english is not enough. I just test it now, when i install default support manager pro not a problem so good working but get a problem when to be only support manager pro. you can look attachment No problem My english is not very good also OK, I was asking that, because maybe it was some source of new character coding in Blesta 3.3, but it seams not I will test and fix it, releasing the new Support Manager Pro next week compatible with Blesta 3.3 Quote
FiRaRi Posted October 10, 2014 Report Posted October 10, 2014 Ohh my god, You find the problem wery well but do we continue to use support manager pro or Let's wait without doing anything like this. Quote
Blesta Addons Posted October 10, 2014 Report Posted October 10, 2014 uninstall any plugin normally will cause the data deleted for the table they have . the native support or the support pro have the same uninstall logic . Michael and PauloV 2 Quote
FiRaRi Posted October 11, 2014 Report Posted October 11, 2014 Thank you for everythink, I will update as soon as possible Quote
FiRaRi Posted October 14, 2014 Report Posted October 14, 2014 i delete all ticket from phpmyadmin, i solved the problem Quote
PauloV Posted October 14, 2014 Author Report Posted October 14, 2014 How can I fix this error This is a knowing issue as you can see here: http://www.blesta.com/forums/index.php?/topic/2001-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/page-8#entry23018 We will release a fix on the next release Quote
PauloV Posted October 14, 2014 Author Report Posted October 14, 2014 Hello blestars A new Update for Support Manager Pro This version is only for Blesta 3.3 or above Added New: - All fixes and improvments from Support Manager Core in Blesta 3.3 - Added Red Badge to Client Area to show also the tickets Awaiting for Reply sended from Staff. - Services Tab in Admin Ticket Reply, that display all services from the client. (latter we will try to add an option to select a service from Staff and Client to associate in Ticket) Fixed: - Deleting all Replies from Tickets still display the Ticket in Satus and Badge count. - Bad encoding in latin characters. Improvment: - Renamed "Add to Delete" to "Move to Trash" - Renamed "Deleted" to "Trash" (because the tickets are not deleted are only in Trash, but you can still permenant delet them ) - Optimised code to support the new "events", and now is not needed to change core files. See first post how to install or upgrade Hope you like it Michael and Blesta Addons 2 Quote
PauloV Posted October 16, 2014 Author Report Posted October 16, 2014 A new version available on first post it fixes a small issue wen in Admin Login that will loop the ajax event. Michael and Blesta Addons 2 Quote
FiRaRi Posted October 17, 2014 Report Posted October 17, 2014 Thank you for update. We need to that. i just update it, but changed all my language. i must be change language again. is it right ? Quote
PauloV Posted October 17, 2014 Author Report Posted October 17, 2014 Thank you for update. We need to that. i just update it, but changed all my language. i must be change language again. is it right ? The "English" Language File is always replaced with a new one on every upgrade, but you can replace the original with one of your support manager pro, blesta backups (if you have done before the upgrade) Michael 1 Quote
FiRaRi Posted October 18, 2014 Report Posted October 18, 2014 Thank you very much for answers. The other question : i added new staff in departmant. There are two staff in it. If customers sending a ticket help desk departmant, first staff not seem notification. But second staff not problem, it can be see new notification. You can check on the screen shot Notification, is it seem only one staff ? Quote
Michael Posted October 18, 2014 Report Posted October 18, 2014 I recommend clearing the Navigation cache, save the staff group again, or remove the 1 folder from /cache/ or use the Admin tools. PauloV 1 Quote
isaacl Posted November 4, 2014 Report Posted November 4, 2014 Just installed this, for some reason I now have two Support links on the top bar. What am I supposed to do? Thanks. Quote
Michael Posted November 4, 2014 Report Posted November 4, 2014 Just installed this, for some reason I now have two Support links on the top bar. What am I supposed to do? Thanks. One is probably Blesta's plugin and the other is this one PauloV 1 Quote
isaacl Posted November 4, 2014 Report Posted November 4, 2014 Right, but this one doesn't replace the other one? And I guess I need to uninstall the Blesta plugin then, only question is if I should remove both, and then install this one again? Thanks! Quote
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