Insert A Predefined Response With Signature Bug

[PauloV]

Hello,

 

Wen we have a signature, and open a ticket, wen we select an Predefined Response, it posts after the signature, and not before the signature.

 

Regards,

Paulo Vidal

[Michael]

I'm not sure if that's a bug or a feature request mate but yeah it would help haha.

[MemoryX2]

I'm not sure if that's a bug or a feature request mate but yeah it would help haha.

While it may not be specifically a built in feature I really see that as a bug.

[Paul]

Consider this: You're typing something, and then you want to enter the predefined response. It appears as the end of what you're typing. Perfect. But it has no idea where your response ends, and where your signature begins.

 

Either we have to enter the predefined response at the beginning of the reply, or the end. I'm sure a case could be made for both methods.

[PauloV]

Hello,

 

I also consider a annoying "bug" (its not actualy a bug, but its very annoying, lol)

 

I will trie to see how WHMCS/Hostbill/ClentExec has implemented this, because on outher solutions it works that way

 

Maybe some javascript execution after click on "Predefined Response" that gets the ticket text, add first the Predefined Response and after the rest of the ticket text I think its easy

 

I will post a solution later

 

Regards,

Paulo V

[PauloV]

Hello see next post with a working solution

Regards,

Paulo V

Edited February 20, 2014 by Paulo V

[PauloV]

Final solution that is 100% working, and now, can add also responses on character focus, the way that should work

 

Open plugins/support_manager/views/default/admin_tickets_add.pdt

 

on line 177

 

change from:

 

function setPredefinedResponse(response_id) {
$(document).blestaRequest('GET', '" . $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/getresponse/") . "' + response_id, {},
function(data) {
if (data) {
$('#details').val($('#details').val() + data);
$('#details').scrollTop($('#details')[0].scrollHeight);
}
},
null,
{dataType:'json'}
);
}

 

To:

 

    jQuery.fn.extend({
        insertAtCaret: function(myValue){
          return this.each(function(i) {
            if (document.selection) {
              //For browsers like Internet Explorer
              this.focus();
              sel = document.selection.createRange();
              sel.text = myValue;
              this.focus();
            }
            else if (this.selectionStart || this.selectionStart == '0') {
              //For browsers like Firefox and Webkit based
              var startPos = this.selectionStart;
              var endPos = this.selectionEnd;
              var scrollTop = this.scrollTop;
              this.value = this.value.substring(0, startPos)+myValue+this.value.substring(endPos,this.value.length);
              this.focus();
              this.selectionStart = startPos + myValue.length;
              this.selectionEnd = startPos + myValue.length;
              this.scrollTop = scrollTop;
            } else {
              this.value += myValue;
              this.focus();
            }
          })
        }
        });

function setPredefinedResponse(response_id) {
$(document).blestaRequest('GET', '" . $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/getresponse/") . "' + response_id, {},
function(data) {
if (data) {
                    $('#details').insertAtCaret(data);
}
},
null,
{dataType:'json'}
);
}

Please test and send feedback

 

Regards,

Paulo V