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[Plugin] Blesta Live Chat Rc 1.0.7 - 4ºrc

PauloV

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PauloV

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(Updated 14-04-2015)

 

 

Hello to all blestars :)

 

Here it is the Third Release Candidate for Blesta Live Chat 1.0.7

 

 

Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)  ;)
 
Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)
 
This version brings a LOT of new features and Im going to trie not forget all posting it here :P
  
Added:

- Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language)
- Live Help Widget Auto detect Name and Email wen client logins to Client Area

Fixed:

- Fixed quotes in name problem. (bug found by a.daniello)
  
Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello)
Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello)

Added:
See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support)
Speech to text (now supporting your your voice conversion to text)
Files upload
Chat search
Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
Cronjobs
Callbacks
Closed chat callback
Unanswered chat callback
Asynchronous status loading, not blocking site javascript.
XML, JSON export module
GEO detection using three different sources
Option to configure start chat fields
Browser title blinking then there is pending message.
Option to limit pro active chat invitation messages based on pending chats.
Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Users blocking
Top performance with enabled cache
Option to send messges to anonymous site visitors,
Voting module
FAQ module
Online users map
Pro active chat invitatio
Total pageviews tracking
Total pageviews including previous visits tracking
Visits tracking, how many times user has been on your page.
Auto responder
BB Code support. Links recognition. Smiles and few other hidden features 
First user visit tracking
Option to have different pro active messages for different domains. This can be archieved using different identifiers.
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
Flexible permission system, Roles,GroupsUsers
Tablet and Mobile friendly
And here is the complete list what Blesta Live Chat can do right now :P
  
Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly).
Vew in real time (5 seconds delay), all online users, and see what are they doing.
Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area.

Blesta Live Chat can do:
See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support)
Speech to text (now supporting your your voice conversion to text)
XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
Chrome extension
Repeatable sound notifications
Work hours
See what user see with screenshot feature
Drag & Drop widgets, minimize/maximize widgets
Multiple chats same time
See what users are typing before they send a message
Multiple operators
Send delayed canned messages as it was real user typing
Chats archive
Priority queue
Chats statistic generation, top chats
Resume chat after user closed chat
All chats in single window with tabs interface, tabs are remembered before they are closed
Chat transcript print
Chat transcript send by mail
Site widget
Page embed mode for live support script or widget mode, or standard mode.
Multilanguage
Chats transfering
Departments
Files upload
Chat search
Automatic transfers between departments
Option to generate JS for different departments
Option to prefill form fields.
Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
Cronjobs
Callbacks
Closed chat callback
Unanswered chat callback
Asynchronous status loading, not blocking site javascript.
XML, JSON export module
Option to send transcript to users e-mail
SMTP support
HTTPS support
No third parties cookies dependency
Previous users chats
Online users tracking, including geo detection
GEO detection using three different sources
Option to configure start chat fields
Sounds on pending chats and new messages
Google chrome notifications on pending messages.
Browser title blinking then there is pending message.
Option to limit pro active chat invitation messages based on pending chats.
Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Users blocking
Top performance with enabled cache
Windows, Linux and Mac native applications.
Advanced embed code generation with numerous options of includable code.
Template override system
Module override system
Support for custom extensions
Changeable footer and header content
Option to send messges to anonymous site visitors,
Canned messages
Informing then operator or user is typing.
Option to see what user is typing before he sends a message
Canned messages for desktop client
Voting module
FAQ module
Online users map
Pro active chat invitatio
Remember me functionality
Total pageviews tracking
Total pageviews including previous visits tracking
Visits tracking, how many times user has been on your page.
Time spent on site
Auto responder
BB Code support. Links recognition. Smiles and few other hidden features 
First user visit tracking
Option for customers mute sounds
Option for operators mute messages sounds and new pending chat's sound.
Option to monitor online operators.
Option to have different pro active messages for different domains. This can be archieved using different identifiers.
Dekstop client supports HTTPS
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
Option for operator set online or offline mode.
Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5)
Flexible permission system, Roles, Groups, Users
Tablet and Mobile friendly

older fixes:

 

Here it is the Second Release Candidate for Blesta Live Chat 1.0.4

(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations) 

Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?>
Added: Shadows to Count Badge like Facebook Badge.

Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu.
Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff.

Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes.

Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box

Add: Support for Blesta 3.2 new and future themes.

Add: Count Menu Badge reformulated to the same as Blesta uses.

Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members.

Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat".
How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):
 
1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015)
2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations)
3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".
 
This version brings a lot of bugs detected and also brings the XMPP options 
 
To configure XMPP justo do:
 
1º- Login to Blesta Live Chat
Click on Menu->Settings->XMPP Settings
here you can configure settings.
 
2º-Login to Blesta Live Chat
Click on Menu->Settings->Departments
Edit a department->Notifications about new chats
here you can configure department push settings.
 
 
How to install (is very simple):
 
 
1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015)
2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL"
4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:
 
Username: admin
Password: pass##
 
5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".
 
And thats it :)
 
By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.
 
And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.
 
Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.
 
This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.
 
Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.
 
 
 
How to uninstall:
 
Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"
 
Thats it :)
 
We hope you enjoy it.
 
 
Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat
 

 

More Info below:

 

Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release :)

 

 

Teaser 1

blc_teser1.png

in Blesta menu admin on Top, you can see how many clients are online requesting chat.

and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.

 

Teaser 2

blc_teser2.png

you can see here admins chat window to chat only with staff members and admins

 

 

Teaser 3

blc_teser3.png

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.

 

Teaser 4

blc_teser4.png

here you can see an active chat betwin client and staff member

 

Teaser 5

blc_teser5.png

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 

 

This plugin will be offered for free, and you can host in your hown server/hosting plan 

 

 

FAQ's:

 

1º- How To see online visitores do this:

Login to Blesta Live Chat
-Click on Menu->Online Visitores
 
2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu)
Login to Blesta Live Chat
- Click on Menu->Online Visitores->Clear List
 
3º-  How To go in "Offline Mode":
Login to Blesta Live Chat
- Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))
 
4º-  How To go in "Online Mode":
Login to Blesta Live Chat
- Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))

 

 

We hope you enjoy :)

 

Regards,

PV

Edited by PauloV
add Plugin in ttitle :P
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PauloV
PauloV

(Updated 14-04-2015)     Hello to all blestars   Here it is the Third Release Candidate for Blesta Live Chat 1.0.7     Here it is the "Biggest" update ever m

PauloV
PauloV

Hello,    Open the file "plugins/live_chat/views/default/client_live_chat_include.pdt"   on line 10 change from:   po.src = '<?php echo $blc_route;?>plugins/live_chat/vendors/blc/index.php/ch

a.daniello
a.daniello

PauloV, i used check for language in session (and not in configure) on liveChatClientInclude(), very useful for multi-language frontend/client portal (eg, user that change frontend language maybe usi

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PauloV Newbie

PauloV

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Hello :)

Many thanks for all your feedback :)

Maybe later after i build more plugins and extensions I will open a paypal donation but for now many thanks to all im happy just seeing the feedback from all you :)

I have WHMCS, ClientExec, AWBS, WhmAutopilot, HostBill and BoxBilling licenses and none of them ofered in the regular license a LiveChat thats why I have build a solution for LiveChat for Blesta :)

If we all trie to make an improvement for Blesta more developers will come and develop more plugins and extensions for Blesta and of course more people will come to help somehow :)

I hope you all like the LiveChat :)

 

I will keep you posted


Thanks to all,
Paulo V

  • 2 weeks later...
Bit Bayou Newbie

Bit Bayou

Posted
Posted

Is it all PHP and Javascript/jQuery? I've made a few [basic] Node.js chat apps... Seems like the better back end for performance reasons? 

 

I will definitely be checking this out! Just curious about this

PauloV Newbie

PauloV

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  • Author
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Hello,

 

A few more days and we will post the plugin that is indeed an integration from "livehelperchat" :)

 

In one Blesta Click you will have "livehelperchat" (with allot of code modifications made by us), integrated on Blesta :)

 

Regards,

PV

velaware Newbie

velaware

Posted
Posted

Hello,

 

A few more days and we will post the plugin that is indeed an integration from "livehelperchat" :)

 

In one Blesta Click you will have "livehelperchat" (with allot of code modifications made by us), integrated on Blesta :)

 

Regards,

PV

How much editing of core files does it need to have done?

PauloV Newbie

PauloV

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  • Author
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How much editing of core files does it need to have done?

 

 

Hello,

 

Is almost removing unecessarie functions and modules, because there are many functions not nedded that Blesta can handle, like for exemple FAQ, Questionarie and some outher modules :)

 

Then we have made the SQL to be imported into Blesta Database on Activating the Plugin, and removing the databases, on uninstalling the plugin.

 

After that we add some javascript to handle Admin Chat to retrive the username of the admin to show the current Admin chating.

 

Finally we had a code to the menu to dispay the button with the badge showing how many live chats request are on.

 

That was the easy part, the more challenging part is to retive all admins and passwords autentications into livehelperchat, we are removing the classes and adding some new to autenticate with Blesta Admins insted :)

 

The rest is more grafical changes, that was easy.

 

The final part, that we are working is the auto login in livehelperchat from Blesta Admin, after that its done :)

 

Later we will add the retriving of the Support Manager Departmentes, to auto import to "Blesta Live Chat", for now you can add from admin.

 

Regards,

PV

velaware Newbie

velaware

Posted
Posted

I haven't installed it yet but curious, is there a way to get this to show on a regular website as well through JavaScript or is it just loadable on Blesta?

 

I don't have a dynamic website so doing something through PHP isn't viable for me.

PauloV Newbie

PauloV

Posted
  • Author
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I haven't installed it yet but curious, is there a way to get this to show on a regular website as well through JavaScript or is it just loadable on Blesta?

 

I don't have a dynamic website so doing something through PHP isn't viable for me.

 

 

Hello :)

 

Yes it does :)

 

In Blesta Admin, wen you click on "Live Chat" it will popup the Blesta Live Chat, then on Menu->Setings you will see an option called "Widget embed code", just click on it, and copy the javascript code to put in outer external pages even on static pages :)

 

Regards,

PV

velaware Newbie

velaware

Posted
Posted

Hello :)

 

Yes it does :)

 

In Blesta Admin, wen you click on "Live Chat" it will popup the Blesta Live Chat, then on Menu->Setings you will see an option called "Widget embed code", just click on it, and copy the javascript code to put in outer external pages even on static pages :)

 

Regards,

PV

Besides Blesta, anything else required to be installed?

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