RebornWebs Posted February 2, 2014 Report Posted February 2, 2014 I have recently being getting a lot of trolls and would like to know if it was ever be possible to track the ip if someone opens a ticket on a department what does not require an account. This is mainly a suggestion for the submit ticket page were some departments do not require an account to make a ticket Quote
velaware Posted February 2, 2014 Report Posted February 2, 2014 Sadly I wish I could write a plugin for this but I can't without modifying the support manager plugin itself. The issue I can see with this though is for when said people submit tickets via email. You can't get the user's email that way. Quote
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