Missing Services

[votick]

Just moved over to Blesta.

Everythinn was fine or appeared to be.

 

Today I go to look at a client account and all there hosting packages are gone.

 

Services

• Active (10)
• Pending (0)
• Suspended (0)
• Canceled (3)

You have no Active Services.

 

Anyone else come across this issue and how do I get them back?

 

 

 

Viewing services says there are 22 active.

But that dosnt tally up with Billing at a Glance which seems to be the correct number if I remember correctly.

• Active Services 57

 

 

:(

[votick]

Right after restoring our database I managed to re-create the issue.

 

After the import Blesta lists 3 prices for monthly yearly and one off.

We remove the unwanted pricing options leaving monthly and yearly with one price on each.

 

After this the total number of services in the services page drops.

How can we remove the prices and keep our services?

 

Seems flawed.

[Michael]

You need to edit the database yeah, I had that when we had a issue with domains imported from WHM** But to 2.5 then to 3.0.0 b7.

 

But about the prices I'm not sure.

[Paul]

I have added CORE-997 so that we can take a look at this.

[votick]

As mentioned in my ticket that im sure Paul has seen (Thanks for the reply Paul )

 

I went through all our customers accounts and changed them to the correct price. E.g. We might have given discount to a client and they then had a diffrent price from the normal yearly price. By changing this to the normal price I could then remove the extra prices added to the products.

 

I'm still missing a few services but I belive we are getting there and the Blesta team are comming back to me with a way to find them and sort them out.

 

Only other thing I'm facing is a few clients seem to have been given credit to their accounts and some invoices where raised on the install/migration date that shouldn't have been. I've voided these but I havn't worked out how to remove the credit as voiding the in house credit didn't do anything and credit was still present in their account.

 

Other than those little niggles it's a great Product and I look forward to using it