500 error on support form submit

[CptPlastic]

I've seen this error before how can we fix this.

[2022-02-04T06:01:05.199891+00:00] general.ERROR: Uncaught Exception Error: "Call to a member function send() on bool" at /var/www/vhosts/projectseven.us/public_html/core/app/models/messenger_manager.php line 587 {"exception":"[object] (Error(code: 0): Call to a member function send() on bool at /var/www/vhosts/projectseven.us/public_html/core/app/models/messenger_manager.php:587)"} 
 

 

[Paul]

12 hours ago, CptPlastic said:

I've seen this error before how can we fix this.

[2022-02-04T06:01:05.199891+00:00] general.ERROR: Uncaught Exception Error: "Call to a member function send() on bool" at /var/www/vhosts/projectseven.us/public_html/core/app/models/messenger_manager.php line 587 {"exception":"[object] (Error(code: 0): Call to a member function send() on bool at /var/www/vhosts/projectseven.us/public_html/core/app/models/messenger_manager.php:587)"} 
 

 

What version of Blesta is this? What version of PHP?

Do you have the Messenger system enabled? Settings > Company > Messengers, and Messenger Configuration.

Also check all support staff under Support > Staff: Edit. Do any staff have any boxes checked under "Receive Ticket Messenger Notifications"? If the Messenger system is not in use, no staff should have any of these options enabled.

[CptPlastic]

I remember why this happened its because there are variables in the message subject and body that do not exist anymore. I removed those from the email templates and all is well. 

[Franz]

On 2/4/2022 at 5:16 PM, CptPlastic said:

I remember why this happened its because there are variables in the message subject and body that do not exist anymore. I removed those from the email templates and all is well. 

What variables did you remove and from which templates? I am having a similar issue.