Paul Posted January 9, 2014 Report Posted January 9, 2014 On 1/9/2014 at 6:05 PM, interfasys said: Thank you very much Cody. Unfortunately, in order to get the files, you do need a license, so I'm left with waiting for your HostBill migrator or getting a monthly license of WHMCS. I suspect I'll go with the latter if I want to get something done in Q1. Email sales FTP details, and I can FTP a copy of beta 2 to your server for you.
interfasys Posted January 9, 2014 Report Posted January 9, 2014 On 1/9/2014 at 6:09 PM, Paul said: Email sales FTP details, and I can FTP a copy of beta 2 to your server for you. Thank you. I've just sent the email.
evolvewh Posted January 7, 2016 Report Posted January 7, 2016 On 12/20/2013 at 9:35 PM, Cody said: ## Version 3.1.0-b1 2013-12-20 ### New Feature * [CORE-708] - Support Plugin: Allow clients to re-open closed tickets --- Are we able to over ride this and not allow client to re open a closed ticket? It's very annoying when someone replies to an older email and tickets have to be sorted and split. I would rather have a response sent to them saying that they need to open a new ticket. P.S. I am using v3.6.1 but I responded here since this is the version the feature was introduced in.
Cody Posted January 7, 2016 Author Report Posted January 7, 2016 On 1/7/2016 at 2:23 AM, evolvewh said: Are we able to over ride this and not allow client to re open a closed ticket? It's very annoying when someone replies to an older email and tickets have to be sorted and split. I would rather have a response sent to them saying that they need to open a new ticket. P.S. I am using v3.6.1 but I responded here since this is the version the feature was introduced in. Oh the irony! No, there is no such feature, but you can certainly put in a request in our Feature Requests forums.
evolvewh Posted January 7, 2016 Report Posted January 7, 2016 On 1/7/2016 at 4:08 PM, Cody said: Oh the irony! No, there is no such feature, but you can certainly put in a request in our Feature Requests forums. Cody, I know it's hard to satisfy everyone! I will make a feature request and I think having options makes the software more versatile and can be done without making the overall system cluttered. Thanks!
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