Release 3.1.0-B1

[Paul]

Thank you very much Cody. Unfortunately, in order to get the files, you do need a license, so I'm left with waiting for your HostBill migrator or getting a monthly license of WHMCS. I suspect I'll go with the latter if I want to get something done in Q1.

 

Email sales FTP details, and I can FTP a copy of beta 2 to your server for you.

[interfasys]

Email sales FTP details, and I can FTP a copy of beta 2 to your server for you.

Thank you. I've just sent the email.

[interfasys]

I see B2 in the download zone

[evolvewh]

## Version 3.1.0-b1
2013-12-20

### New Feature

* [CORE-708] - Support Plugin: Allow clients to re-open closed tickets


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Are we able to over ride this and not allow client to re open a closed ticket? It's very annoying when someone replies to an older email and tickets have to be sorted and split. I would rather have a response sent to them saying that they need to open a new ticket.

 

P.S. I am using v3.6.1 but I responded here since this is the version the feature was introduced in.

[Cody]

Are we able to over ride this and not allow client to re open a closed ticket? It's very annoying when someone replies to an older email and tickets have to be sorted and split. I would rather have a response sent to them saying that they need to open a new ticket.

 

P.S. I am using v3.6.1 but I responded here since this is the version the feature was introduced in.

 

Oh the irony!

 

No, there is no such feature, but you can certainly put in a request in our Feature Requests forums.

[evolvewh]

Oh the irony!

 

No, there is no such feature, but you can certainly put in a request in our Feature Requests forums.

Cody,

 

I know it's hard to satisfy everyone! I will make a feature request and I think having options makes the software more versatile and can be done without making the overall system cluttered.

 

Thanks!