jwogrady Posted December 10, 2021 Report Posted December 10, 2021 My department is setup with Auto-Close Predefined Responses. We want to give customers the opportunity to reopen auto-closed tickets. Can I accomplish this by using email template variables in my selected response like this? Quote
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jwogrady
My department is setup with Auto-Close Predefined Responses.
We want to give customers the opportunity to reopen auto-closed tickets.
Can I accomplish this by using email template variables in my selected response like this?
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