Customers Giving Tips

[garybarr]

I provide a service where I repair computers online for my customers and some times, they leave tips for me when making the payment.  The problem is, it's great that it allows them to pay more, but it give them a credit for their tip... So when it bills them for their monthly service, it uses my tip to pay their bill.  (Unless I catch it of course, then manually unapply the payment, change invoice price, resave, then wait for the CRON to apply the credit to their bill.

 

Is there any other way?

 

Also, possible addition idea....  Any chance of adding an option that allows them to add a "tip" that shows up.  It may increase the amount of people who think about it and do it... Increasing my bottom line which makes me smile.  :-)

 

[Michael]

I provide a service where I repair computers online for my customers and some times, they leave tips for me when making the payment.  The problem is, it's great that it allows them to pay more, but it give them a credit for their tip... So when it bills them for their monthly service, it uses my tip to pay their bill.  (Unless I catch it of course, then manually unapply the payment, change invoice price, resave, then wait for the CRON to apply the credit to their bill.

 

Is there any other way?

 

Also, possible addition idea....  Any chance of adding an option that allows them to add a "tip" that shows up.  It may increase the amount of people who think about it and do it... Increasing my bottom line which makes me smile.  :-)

 

Configurable options in 3.1 would make this better.

Make a addon package called tips / donations / whatever haha.

 

Price it 0.01. and then they enter how many pennies they wish to tip you and then it adds it to their invoice.

[Cody]

I'm not sure it makes sense to enter gratuity as the payment amount. Blesta isn't set up to record and track gratiuity. I would imagine the best way to handle that would be to record the payment for the amount minus any gratuity, or create another invoice or line item to cover the gratuity.

[garybarr]

The problem is that, unless they pay immediately and I just happened to notice that I billed them $35 and catch that they paid $50, I'll have no idea... Thus when their monthly service fee for hosting comes up, it pays them with my tip, because it shows up as a credit.  I have no way to know they did it...  And the likelihood of me catching if they pay even an hour later, is very low.  Looking back, I've had 4 customers that their tip, became their payment for monthly service... and that's just the ones I randomly caught.

 

Maybe even something like and option to "Add a purchase" and I could set it up for "$5 Tip to Technician" or something like that....

But even just being alerted in ANY way that a customer has overpaid, would gain my attention to fix it.

[Paul]

A gratuity plugin of sorts would probably be the best solution here, however we'd need to make some changes to allow plugins to get in the middle of the payment process. I think some more discussion is in order.

[Cody]

A plugin could listen for either the Transactions.add or the Invoices.setClosed event handlers, and then send an email alert if payment was for more than the invoiced amount.