Welcome emails are no longer being dispatched. Other emails seem to work fine, though.

[Incog]

Nothing on our end has seemingly changed. I've noticed that new service welcome emails are no longer being dispatched, causing us to have to do this manually which is a big pain. No welcome email is shown in the client mail log even though 'send welcome email' is selected, and each product/package has a welcome email configured for it's use.

Where to begin diagnosing this? Other emails from the system work fine.

[Incog]

More details:

My email template for the "Service creation notice, sent when a service has been created."  is as follows:

Hello,

Your service has now been approved and activated. Please keep this email for your records as it contains information on how to login or use your new service.

{package.email_html}

You'll see that it calls package email.

Each package has a welcome email, but the client never receives it. They only receive the above portion of the email. ("Your service has now been approved and activated. Please keep this email for your records as it contains information on how to login or use your new service.")

 

[Incog]

Anyone?

Both the HTML and Text templates are configured in the package management page. But the customer doesn't receive these details, they just receive the text before the package.email_html hook in the mail template

[Paul]

What does the text version of the email template content show? Click the Text tab when editing the email template.

Also, check the welcome email content for the Package. Under Packages > Edit, Welcome Email section. If there is an invalid tag in use, or some other error in the HTML or Text section, it may be causing an error.

You can check your logs at ../logs_blesta/ (Defined under Settings > System > General) to see if any errors are written at the time the service is provisioned and the email would be sent. If there is an invalid tag or invalid logic in the template, something should be written to the logs.

Most likely the issue would be related to the welcome email content on the Package, especially if you haven't modified the Service Creation template (most don't change this much or often).