Can't open tickets in Client or Staff panel.

[Ben.]

I had a test environment set-up at BuyVM but have since created a new one on my own server and activated the 30 day trial before I go ahead and purchase.

I imported the SQL and copied over the config.php file. Everything appeared to work okay.

I've just tried to create a ticket for the first time and found that I cannot open the ticket from either Client or Staff control panel.

Clicking the Ticket Number or clicking Reply / Close just refreshes the list of tickets.

Any ideas? ?

[Michael]

Do you have Cloudflare enabled? does everything else work?

[Ben.]

No cloudflare, everything else appears to be working correctly. Have run through the order form, created a customer account, ordered a package, payment works okay etc.

It just appears to be an issue with tickets.

[Blesta Addons]

enable dev tools in Firefox or chrome, then see if any error appear during the submit .

 

[Ben.]

No errors show in dev tools.

Following up on this - crossposted from Discord;

On a new installation of Blesta on a DirectAdmin server. I had been testing piping emails in to ensure it all works okay. They were working at one point but now I can't open tickets again (page just refreshes), this started after I had *only* done the following changes:

- unticking "Allow only clients to open or reply to tickets"  on existing department
- changing between SendMail and SMTP in Mail Settings

No relevant messages are displayed in the logs that I can find and enabling debug doesn't display any errors.

Happy to provide full access to the VPS/Blesta control panel for troubleshooting if needed as it does appear to be a Blesta/Support Manager plugin issue rather than misconfiguration causing this.

 

v5.0.4