Multiple E-Mails Or Several Departments Using One E-Mail

[EidolonHost]

Hi, Blesta Forums!

 

So, I know over on WHMCS, there's a guide for setting up e-mail for multiple departments from one e-mail (or a few e-mail addresses)

 

My question is: I see it's somewhat possible to do this, with the signatures and e-mail templates section. My issue at the moment is that I've already created several separate e-mail addresses, and so the billing system would be unaware of replies to any other e-mail other than noreply@domain.com

 

E-mail piping is probably the best way to handle this... but I'm unfortunately not as familiar with e-mail piping and the like as I would like to be.

 

A little bit of help in this area would be great.

[Michael]

Are you using cPanel.

 

Make a email address via cPanel > Mail > Email Accounts.

 

Then go to the cPanel > Mail > Forwarders

 

Add forwarder

 

Then enter:

 

Address to Forward:  Emailaddress @domain.com

 

Advanced Options.

 

Pipe to a Program: /usr/bin/php /home/username/public_html/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1

 

Add Forwarder.

 

----

Make sure the department has it set-up:

 

Go to: admin/plugin/support_manager/admin_departments/

 

Edit the department

 

Email: youremail @domain.com (From above)

 

Select piping. 

 

Done.

 

----

 

On the templates just enter the email you wish them to come from. 

[EidolonHost]

Are you using cPanel.

 

Make a email address via cPanel > Mail > Email Accounts.

 

Then go to the cPanel > Mail > Forwarders

 

Add forwarder

 

Then enter:

 

Address to Forward:  Emailaddress @domain.com

 

Advanced Options.

 

Pipe to a Program: /usr/bin/php /home/username/public_html/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1

 

Add Forwarder.

 

----

Make sure the department has it set-up:

 

Go to: admin/plugin/support_manager/admin_departments/

 

Edit the department

 

Email: youremail @domain.com (From above)

 

Select piping. 

 

Done.

 

----

 

On the templates just enter the email you wish them to come from. 

 

Ah, no I am not. I am using Google Apps for my company. I should probably have pointed that out...

 

I may consider switching back to cPanel's e-mail system to take advantage of the piping that you've written the steps for.

[Michael]

Ah, no I am not. I am using Google Apps for my company. I should probably have pointed that out...

 

I may consider switching back to cPanel's e-mail system to take advantage of the piping that you've written the steps for.

 

You'll need SMTP not sure how you'd do that then mate. Paul and the guys might be able to help you

[EidolonHost]

You'll need SMTP not sure how you'd do that then mate. Paul and the guys might be able to help you

 

Yeah, I have SMTP set up right now using the noreply@domain.com right now. I'd do *@domain.com but I don't think Google Apps supports that...