email delivery

[galaxy]

If a client has multiple contacts, where do emails get sent?  For example, do invoices get sent to billing contact(s) and suspension notices to primary contact?  Or how is that handled or can that be configured?  For example, if there's a technical or other contact, I don't want them to get any emails, but would like to assure the right person gets the right email.  For example if the billing contact is away and misses paying an invoice, the 2nd/3rd suspension warnings go to the admin or primary contact before (and after) they get suspended.

[Paul]

4 hours ago, galaxy said:

If a client has multiple contacts, where do emails get sent?  For example, do invoices get sent to billing contact(s) and suspension notices to primary contact?  Or how is that handled or can that be configured?  For example, if there's a technical or other contact, I don't want them to get any emails, but would like to assure the right person gets the right email.  For example if the billing contact is away and misses paying an invoice, the 2nd/3rd suspension warnings go to the admin or primary contact before (and after) they get suspended.

If a client has a billing contact, invoices will be sent to any/all billing contacts. By in large, other emails are sent to the client (primary contact). This is something we're planning to make more granular in the future, so you can specify what email each contact should receive, and they could opt in or out out of. While you can add new contact types, only the "Billing" type is built in and used for invoice emails if it exists.

[galaxy]

Great, I was hoping for something like that.  I really only care about the two for my purposes (billing and admin/primary).

I'm assuming if there is only a primary contact that everything will go to that person, including billing, right?