direct admin welcome email not fetch log details and not send to customers

[mukesh]

direct admin welcome email not fetch log details and not send to customers after account setup

i attach two screenshot with logs and welcome email setup on packages.

[Jono]

Make sure the "Service Creation" email template includes the {package.email_html} or {package.email_text} tag

[mukesh]

8 hours ago, Jono said:

Make sure the "Service Creation" email template includes the {package.email_html} or {package.email_text} tag

it includes  {package.email_html}  already

[Jono]

On 1/22/2021 at 7:29 PM, mukesh said:

it includes  {package.email_html}  already

And does the text tab have {package.email_text}?

[Paul]

Also check that a text version of the email is defined on the Package Welcome Email section. The HTML should be converted to text if it doesn't exist, but it's better if you set it. The logs only show the text version of the email.