Support Plugin: Problem With Some Summary

[Anton Qcl]

Version: 3.0.5
Problem: page .../admin/plugin/support_manager/admin_tickets/index/closed/ doesn't open if exist at least one closed ticket on first page with summary "Онлайн кон

[Tyson]

We need more information as described in How to Report a Bug.

 

Everything is working fine for me. So what do you mean the page "doesn't open"? Do tickets not appear? Do you get a 404 response? Are you assigned to the support departments for which that ticket is assigned, or are you assigned to that ticket explicitly?

[Anton Qcl]

Everything is working fine for me.

Did you try to add ticket with summary "Онлайн кон

[Tyson]

Did you try to add ticket with summary "Онлайн кон

[Anton Qcl]

Yes I did. The ticket list still display fine.

 

I got an error on three different blesta-sites on two different servers.

 

 

Or the page loads, but no tickets are listed, and you see a message that "There are currently no tickets with this status."?

 

Page loads but no tickets are listed and no message too. I can provide you screenshot if you wish.

 

 

You can try to turn on error reporting and check the page for errors, or look through the server logs for relevant errors.

My error reporting row on config:

Configure::errorReporting(1);

In the logfiles are no errors.

[Tyson]

I got an error on three different blesta-sites on two different servers.

What error?

 

 

Page loads but no tickets are listed and no message too. I can provide you screenshot if you wish.

Yes, we need as much information as possible to determine what issue you're experiencing and to try to duplicate it.

 

 

My error reporting row on config:

Configure::errorReporting(1);

In the logfiles are no errors.

 

Try

Configure::errorReporting(-1);

[Tyson]

Are you still having this issue? Is anyone else able to duplicate?