Any way to get IP addresses rom ticket emails?

[sunrisepro]

I've been getting a lot of ticket spam lately but as they're sending emails I'm not seeing any related IP addresses in my server stats. Is there a way to get the IP address of a sender from a ticket?

[Paul]

10 minutes ago, sunrisepro said:

I've been getting a lot of ticket spam lately but as they're sending emails I'm not seeing any related IP addresses in my server stats. Is there a way to get the IP address of a sender from a ticket?

There's no way to know the IP of the sender. If you want to get the IP of the mail server that the email originated from, you'd need to obtain that from your mail server. If you are using IMAP to import emails to tickets, you should be able to check the original email on your mail server if you have "Mark as Read" instead of delete set for your department, and inspect the headers.

[qba82]

You have IP of sender in email header, You must look for email source.