hpno Posted November 4, 2013 Report Posted November 4, 2013 Is it more helpful when replying customers with full subject from Summary when they submitted ticket? Currently it's changed to "Update to Ticket #...." Thanks. Quote
0 Michael Posted November 4, 2013 Report Posted November 4, 2013 You can use the summery tag in your subject eg: Update to #{ticket.code}: {ticket.summary} [{ticket_hash_code}] Quote
0 Michael Posted November 4, 2013 Report Posted November 4, 2013 Got it. Thanks. No problem mate. Quote
Question
hpno
Is it more helpful when replying customers with full subject from Summary when they submitted ticket? Currently it's changed to "Update to Ticket #...."
Thanks.
3 answers to this question
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