Email Tag Not Working

[NixTree]

Hello,

 

I have added the following email tag to "Email Template Staff Ticket Updated" email template.

 

 

Client:   {client.first_name}

 

Subject: {ticket.summary}

 

Among these "Subject: {ticket.summary}" is working; for "Client:   {client.first_name}" I get an empty response.

 

Eg: Priority: Medium

Department: Support

Client:   

Subject: Lost module extension

 

You can see client files is empty. Please let me know how to fix it or what else email tag I can use to get client name / email address.

 

Additionally it will be a great help if you can re-enable http://docs.blesta.com/display/user/Email+Template+Tags.

 

Thank you,

Nibin. 

 

[Paul]

You can add the tag {% debug %} to the template to include debugging information. This will include a list of all tags available to the template.

[Tyson]

Additionally it will be a great help if you can re-enable http://docs.blesta.com/display/user/Email+Template+Tags.

 

Actually, since you're referencing the Support Manager plugin email templates, they are documented here. There is no {client} tag available to the template, which is why it is blank. And if you receive a response via email that generates the ticket, you would not know the client anyway.

 

This may be a good feature request.