Blesta support renewal

[katycomputer]

Does anyone know the url for renewing our Blesta support using Blesta.store ?

I tried https://blesta.store/order/main/index/blesta no joy, I have been out of support since November, nothing is broke, but I want to get things squared away -- just in case the inevitable occurs.

[Paul]

2 hours ago, katycomputer said:

Does anyone know the url for renewing our Blesta support using Blesta.store ?

I tried https://blesta.store/order/main/index/blesta no joy, I have been out of support since November, nothing is broke, but I want to get things squared away -- just in case the inevitable occurs.

Open a ticket with them and they should be able to help.

[katycomputer]

OK, thanks. I opened a ticket, yesterday, it will keep until next week. 

[Amit Kumar Mishra]

its easy

you click on the product 

to your left you get the details to renew the support and updates

[katycomputer]

Didn't work for me. I can add Blesta & support to the cart, if I try removing Blesta, support is also removed.

[katycomputer]

I found support & update renewal on https://blesta.store/client/services/addaddon/370/ 

By going to: https://blesta.store | Clients | My Account | Blesta Owned Unbranded | Manage | Addons | Add Addon | Support & updates recurring | 1 Year.... | Create | Then work through the cart
Blesta.store wouldn't accept my credit card, it replied with: An error occured when processing the request with the gateway.
Paypal to the rescue, it accepted my credit card

My dashboard is still reporting: Your support and updates expired on Nov 01, 2018 (it should be 11/11/19), in an attempt to clear this issue:
Went to: https://blesta.store/client/services/manage/370/tabClientReissue/ and click "Reissue" button
Then back on my Blesta install, I clicked on Update Settings button on /admin/settings/system/general/license/

Still no joy - what did I miss?
 

[Michael]

Hi John,

Sorry for the delay, I need to work out why I don't get ticket emails. However I always get PayPal notifications. I've asked Paul to invoice me for the renewal and it's been paid for and activated.

When your support and updates expires you won't get the date you last renew expired it shows a date we're not sure why. I believe Paul is looking into a better way to show the last renewed date in the dashboard.

 

[katycomputer]

Thanks guys, dashboard now says: Your support and updates are good through Jan 04, 2021.