my License not working with me :(

[CADEEN]

Hello,

My License not working with me on https://my.cadeen.com what can i do?

[Paul]

35 minutes ago, CADEEN said:

Hello,

My License not working with me on https://my.cadeen.com what can i do?

What changed between the time it was working and when it stopped working? Did you upgrade or move Blesta, or update your server? Or is this a new installation?

[CADEEN]

i have sent you the license with private message

[hatty163]

1 minute ago, CADEEN said:

Look i have license from KnownHost: [] not working with my domain https://my.cadeen.com i see invalid license 

It is STRONGLY advised to not post your license key here..

[CADEEN]

Thank you Hatty

[Paul]

17 minutes ago, CADEEN said:

i have sent you the license with private message

The license is currently unactivated. It's likely that your server is not able to connect to us for license validation. Make sure port 443 egress is open at your firewall and that you have CURL SSL in your PHP.

It looks like you completed Blesta installation though, did you install previously with a trial or another license key and are now updating the key? Did you move your Blesta installation? You can PM me your Blesta admin login if you want me to run a couple tests to see if it can connect to us or not.

[CADEEN]

Paul,

I Have sent you my admin details in PM

[Paul]

8 minutes ago, CADEEN said:

Paul,

I Have sent you my admin details in PM

I didn't get a PM from you after the one that included your license key.

[Paul]

13 minutes ago, CADEEN said:

Paul,

I Have sent you my admin details in PM

Thanks, I got the details. Your server is not able to connect to us at all. Please check that port 443 egress is open at your firewall and that you have valid DNS resolvers in /etc/resolv.conf. Open a ticket with your hosting provider if you need help checking these.