Service renew date

[10RUPTiV]

Hi,

Having a strange behaviour about services renewing date...

We are having some services that renew exactly at the "expiration" date and that's fine.. but some of them are renewing 21 days BEFORE the date, based on this "Invoice Days Before Renewal" in the settings...

Where am I missing an option somewhere about that ?

 

[Tyson]

There's a difference between the renew date changing and the service actually being renewed. The service renew date will be bumped when a new invoice is created for the service renewal. The service will then be renewed once that invoice has been paid.

[10RUPTiV]

@Tyson

Yeah ok... but why...

this service will generate a new invoice next Dec 02, 2019....

BUT

This one will create a new invoice, not Jan 02, 2020 but 14 DAYS before ?

[Tyson]

What is the Invoice Days Before Renewal setting set to for the client groups/companies those clients belong to?

It could be as simple as both those services are for clients that are in different client groups where one client group has Invoice Days Before Renewal set to Same Day and the other it is set to 14 Days.

If one of the services was suspended and you have Invoice Suspended Services unchecked, then the service wouldn't be invoiced at its expected days before renewal unless it was paid (and unsuspended) afterward. That could be another explanation for the behavior.

[10RUPTiV]

Ohhh yeah..... that's why!

Is there something we can do for "client group" with 14 days before that some service will be renew with 0 days before ?

 

[10RUPTiV]

@tyson

at the same time... is there a way to create a "Service" that will be charge each month but will have a "term" of 2 years ?

[Tyson]

23 hours ago, PointPubMedia said:

Is there something we can do for "client group" with 14 days before that some service will be renew with 0 days before ?

I'm not sure what you're asking for exactly, can you clarify? There are only 2 levels for that setting, the company setting, and the client group setting that can override the company setting.

22 hours ago, PointPubMedia said:

at the same time... is there a way to create a "Service" that will be charge each month but will have a "term" of 2 years ?

This would be illogical for the system to perform since a term/period is the renewal policy, so a "2 year" cycle wouldn't make sense to be billed as if it were "1 month". What behavior are you looking to achieve? Are you looking to bill them in installments? For example, if the service is $240 over 2 years, are you expecting each month to bill them $10 per month rather than $240 initially?

[10RUPTiV]

26 minutes ago, Tyson said:

I'm not sure what you're asking for exactly, can you clarify? There are only 2 levels for that setting, the company setting, and the client group setting that can override the company setting.

This would be illogical for the system to perform since a term/period is the renewal policy, so a "2 year" cycle wouldn't make sense to be billed as if it were "1 month". What behavior are you looking to achieve? Are you looking to bill them in installments? For example, if the service is $240 over 2 years, are you expecting each month to bill them $10 per month rather than $240 initially?

Tyson,

for the second part, what we are trying to do.  it's let say you take Service #1 with us at 10$/month but we agree that you will take it for at least 2years... I need to have a place somewhere that will handle the 2 years without having to put a "note" in the client about Tyson took Service #1 for 2 years starting today and have to calculate manually the END of 2 years and have a reminder somewhere... so if we can create a service that will be billed 10$/month for the next 24 months that will help us!

Worst case, we will probably need to create a custom "service" module here to handle that!

[Tyson]

Ah, a feature like that doesn't currently exist. What happens after the 24 months elapses? Does the service automatically end? If so, you could update the service and Schedule Cancellation for 2 years from now to automatically cancel the service at that time. Blesta will continue to bill for it each month as usual until that point.

[10RUPTiV]

Officially... after 2 years it can continue but at least we can ask the client if it renew for another 1/2/3 years terms...

But it should be a way to do that for now, to set a cancellation in 2 years!

[Paul]

This sounds like a contract where the customer commits to 2 years, so you wouldn't want to allow cancellation before that. At which point it could either renew month to month or under another contract. We're not opposed to this idea, but it needs to be fleshed out. I would recommend a feature request that includes as much detail as possible https://requests.blesta.com