Payment portal not displaying and other issues

[bryan]

Hi, Complete Noob here, 

Using version 4.6.0

I've followed the documentation as best I can, and set up the system.

Most of its working just fine. However I've setup the paypal portal to temp test the system, and It doesn't show in the front end when trying to process the cart.

I've also set up a 100% coupon which does nothing to the cart total and the Empty cart button does nothing.

 

Any obvious mistakes I've made, more info I can provide?

[Jono]

Pretty sure the problem with the coupon is that it is only set for the NAD currency

[Michael]

Could you please elaborate more please PayPal portal I'm not sure what that is?

[bryan]

Hey,
The Gateway, sorry. Mixed terminology.

 

but the front end does not display:

[Michael]

I've never used Pro but as in that picture it's a merchant i believe they don't show up on ajax

 

[bryan]

As i said, complete noob, so bear with me.

I'm just trying to test the system to confirm that its usable for me, and I dont have a merchant gateway yet, but am discussing with DPO about creating one for blesta.

What would you suggest if I just want to test its functionality properly before buying a license?

[Michael]

1 hour ago, bryan said:

As i said, complete noob, so bear with me.

I'm just trying to test the system to confirm that its usable for me, and I dont have a merchant gateway yet, but am discussing with DPO about creating one for blesta.

What would you suggest if I just want to test its functionality properly before buying a license?

Try a wizard form

[Tyson]

In order for a gateway to appear on an order form, you need to do the following:

• Ensure the gateway is configured to accept the currency you're using on the package (i.e. NAD)
• Edit the order form (Packages -> Order Forms), and at the bottom, make sure that the gateway you want to use is selected

Note: Payflow Pro doesn't support the NAD currency, so that is probably the reason it does not appear on the order form for you.

[bryan]

Hi Tyson,
That was what was causing it to not show. Changed to offline payment because I'm just testing and don't want to go through a hassle with paypal propper.

Now I still need to figure out whats causing the cart not to empty (When Empty cart is clicked), The coupons (100%) not to apply and why it does this:

It doesn't complete the process, it just adds the package to the cart again.

 

 

[Tyson]

I would need to know how you have the order form configured to be more specific, but it looks like you are using an order form that always has one of the products selected, so one will always be displayed in the cart (the one with the green "Selected" button at the top of your screenshot). You can change the order form type to try alternative order forms.

[bryan]

Hi Tyson,
Ok, in that regard I get it.
However why does it re-add the item effectively doubling up, instead of completing the order?

Coupons do also still not apply.

When using the "standard" form, Nothing gets added to the cart when selecting a plan an moving on to step 2.
order form as it is currently:
Video of the standard form in action.
https://www.dropbox.com/s/6h7f5nceaepmkiz/blesta1.webm?dl=0

[Tyson]

The video shows some odd behavior. Is this online for me to test out an order?

I would recommend trying it in a different browser, one you are not logged in as an admin with, and to ensure your browser session is clear before starting the order process.

[bryan]

Yes,

I'm running it on one of our live servers.

Will DM you the address.

[bryan]

This is the system currently, working, but not the coupons: https://www.dropbox.com/s/cvtjoldvje59j1z/coupons not working.webm?dl=0

 

I did go in and check, and it did say the service was activated, but it's not creating a visible account in the WHM panel.

I am able to access and log into the "accounts" cPanel from the services section, so they do exist

Really confused by that.

 

 

[Michael]

39 minutes ago, bryan said:

This is the system currently, working, but not the coupons: https://www.dropbox.com/s/cvtjoldvje59j1z/coupons not working.webm?dl=0

 

I did go in and check, and it did say the service was activated, but it's not creating a visible account in the WHM panel.

I am able to access and log into the "accounts" cPanel from the services section, so they do exist

Really confused by that.

 

 

Can you please show us the coupon page for that coupon from the top to the bottom I don't think the package group assigned for it has the product in question...

[bryan]

[Michael]

Yep no term set nor quanity of 1

[bryan]

Did I misunderstand?

I thought that if the quantity was blank (0), then there was no limit to the uses.

 and the Terms say: "If none are enabled, then the term for the service will be ignored when evaluating coupon limitations"

 

Is the quantity an Item you have to have a greater than zero number in?

[bryan]

Yep, that was it. Darnit. I thought I had changed all the currencies.

 

Now, Can anybody tell me why I cannot see the created accounts in my cPanel?

 

[Jono]

 

17 hours ago, bryan said:

Now, Can anybody tell me why I cannot see the created accounts in my cPanel?

Probably want to create a new thread for that or post in the discord channel.