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[XLHqbSrUNRxwncvk]

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[Amit Kumar Mishra]

3 hours ago, imanoob2000 said:

Hi, so my host offers licenses along with their services and I cannot get mine to work on my domain because I have already used my 30 day trial and they say that you have to do that to get authenticated

1. do what to get authenticated

2. in case you have the license number, its better to open a support ticket at https://account.blesta.com/client/login/

3. in case the license is really valid, @Paul or some one from blesta will help you

4. in case the license is not valid, again, they will help you how to proceed, also, in case the host is cheating on you, blesta will take proper action

5. if you feel this is helpful, like by pressing the react button 

wish you happy blesta-ing

in case you still require more help, let the forum know

[Michael]

4 hours ago, imanoob2000 said:

Hi, so my host offers licenses along with their services and I cannot get mine to work on my domain because I have already used my 30 day trial and they say that you have to do that to get authenticated

If you have a valid license all you need to do is enter the license key on installation / if not installing try and log into your admin area you should get a license key pop up. Enter your key into the box and click update. If that doesn't work contact your host and explain they need to give you a proper key.

Not sure what you mean by the last bit. 

[Amit Kumar Mishra]

also

it might be the ipv6 which stands as the culprit at times...

[XLHqbSrUNRxwncvk]

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[Michael]

18 hours ago, imanoob2000 said:

My Host says that they authenticated my domain and never gave me a license key

Something is fishy unless they use BuycPanel to resell the licenses cause they only ask for the IP. @Paul

 

[Amit Kumar Mishra]

refer to my manual #4

i have stated this already

and may be if proved, @Paul, must take some stringent step to protect the customers right

[Amit Kumar Mishra]

also, @imanoob2000, why not name the host here

may be if there would be some mistake, which others would have done it in the past, will guide you and u get time saved!!!

else others be aware of such shady hosts...

[XLHqbSrUNRxwncvk]

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[Michael]

3 hours ago, imanoob2000 said:

covelio.com

Their social sites aren't loading, I don't see any reference to blesta on their site :S how much did they charge you?

[Amit Kumar Mishra]

hi

as i had said, the community will help you out

neither they are authorised to use blesta not whmcs, not sure about any other

now its upto @Paul to verify if they have any valid resellership with blesta

so logically, they are cheating you

and here i deserve more thanks, for pointing this to you, now as well as earlier

[Paul]

18 hours ago, imanoob2000 said:

covelio.com

I don't see any licenses issued to that domain. Did you enter the entire key they provided you? Please PM me the key and I'll take a look.

On 6/22/2019 at 3:29 PM, Amit Kumar Mishra said:

also

it might be the ipv6 which stands as the culprit at times...

We now allow 1 IPv4 and 1 IPv6 IP by default, should no longer be an issue.

[XLHqbSrUNRxwncvk]

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[Paul]

21 minutes ago, imanoob2000 said:

I don't see a license key in there. Did you obtain the key from Covelio? Or are you Covelio? If they provided a license key to you, the key should start with var-, monthly-, or owned-. I need that key to look it up.

[XLHqbSrUNRxwncvk]

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[Amit Kumar Mishra]

believe me 

they are either giving you and addon, or are using a nulled blesta

again its @Paul who may confirm if your domain exists in their database?

did you write your domain name here or send it to @Paul over IM, also you may open a ticket with blesta stating your domain

and it must be an addon which they are giving to you, not sure if it is ethical

[Michael]

11 hours ago, imanoob2000 said:

they did not give me a key that is all they said

It looks like a scam, and @Paul Covelio is their host. I think personally they are using BuycPanel and haven't updated it after 30 days

Go to phpmyadmin @imanoob2000 then go to the settings table then go to license_key what does that say?
 

[Amit Kumar Mishra]

6 hours ago, Blesta.Store said:

It looks like a scam, and @Paul Covelio is their host. I think personally they are using BuycPanel and haven't updated it after 30 days

Go to phpmyadmin @imanoob2000 then go to the settings table then go to license_key what does that say?
 

if what i am point out is right, then he wont find any clue in the phpmyadmin

[Michael]

1 minute ago, Amit Kumar Mishra said:

if what i am point out is right, then he wont find any clue in the phpmyadmin

it will have the license key for the trial and then Paul can pull up the IP and find the host, or something.

[Amit Kumar Mishra]

22 hours ago, imanoob2000 said:

blesta dont automaticly fetches the license after the trial is over, we, i asume, have to key in the details...

correct me if i am wrong,

poor @imanoob2000 is being cheated

[Michael]

2 minutes ago, Amit Kumar Mishra said:

blesta dont automaticly fetches the license after the trial is over, we, i asume, have to key in the details...

correct me if i am wrong,

poor @imanoob2000 is being cheated

Like I said I think they use BuycPanel and they only ask for the IP. But they should still get a key.