Service Suspended Email Template

[Blesta Addons]

as Blesta now has option to set service suspension reason, it would be nice to update the email suspension service template to include the service.suspension_reason, a simple condition to check if the service.suspension_reason is set and then include it .

[Amit Kumar Mishra]

wonderful idea 

[Paul]

Usually when we add new tags to a template we don't modify the template to add them in unless it's necessary. Some people may not want the reason to be sent out via email, and if they modified the template it's impossible to know where it should be included.

[Blesta Addons]

20 hours ago, Paul said:

unless it's necessary

so you consider this isn't necessary . it was just  request to enhance the user experience . maybe in the future it become necessary.

 

[Tyson]

What change to the default template do you think should be made?

[Blesta Addons]

4 hours ago, Tyson said:

What change to the default template do you think should be made?

not sur, but if the staff suspend a service and they put in the reason fields 'Suspended for security reason', the client should receive the suspension email with the suspended cause, if the suspension was for non payment the reason should be no payment, maybe we should be more precis in the email template to avoid those ticket/emails/phones that ask why my account was suspended . this feature it should be addressed to client not to staff.

also suspension for non payment is not the same as suspension for violation of TOS . Finally this is not a big deal, it was just enhancement to the email template to be more accurate about the suspension reason .

also adding suspend by 'Staff id XXX' or by system it would be nice in the service view in admin side .

 

 

[PauloV]

++1 defenitly must have. If dont we have to make 2 steps like open a Ticket to inform the client the reason.