Support Response Via Email Not Changing Status

[NixTree]

Hello,

 

We have purchased new blesta license and have been testing the support plugin features today. While testing, I noticed that any ticket responses via e-mail do not change the ticket status ( like from awaiting-reply to open ). Is it  a bug or am I missing something. I confirmed it with my license provider, whom are also experiencing the issue.

 

Any insight guys?

 

Thank you,

Nibin.

[Michael]

Ah spotted your post, yeah we have this issue and we use Piping. 

[Timothy]

I guess I'll chime in too. I am having the same issue with v3.0.5 using IMAP instead of piping. Responses sent from the client portal will change the status. Responses sent via email does not.

[Michael]

I guess I'll chime in too. I am having the same issue with v3.0.5 using IMAP instead of piping. Responses sent from the client portal will change the status. Responses sent via email does not.

 

Yeah that's the same thing as the piping, I've been told they are looking into it but it's  not programmed to change the status yet .

[Timothy]

Yeah that's the same thing as the piping, I've been told they are looking into it but it's  not programmed to change the status yet .

 

Thank you for the update. I can live with having to double check the open tickets considering how much time Blesta saves me on the billing side.

Still, it would be nice to have a resolution eventually. Is this already a feature request or bug somewhere?

[Michael]

Thank you for the update. I can live with having to double check the open tickets considering how much time Blesta saves me on the billing side.

Still, it would be nice to have a resolution eventually. Is this already a feature request or bug somewhere?

 

I always have my email inbox open in a tab 24/7 so I can see if a ticket comes in

[Timothy]

I put this in as a bug as the issue is still present and I can't find a bug report or core number for it. http://www.blesta.com/forums/index.php?/topic/1675-ticket-response-via-email-not-changing-status/

[Michael]

I put this in as a bug as the issue is still present and I can't find a bug report or core number for it. http://www.blesta.com/forums/index.php?/topic/1675-ticket-response-via-email-not-changing-status/

 

It's not a bug as stated in my post above "it's not programmed to change the status yet" from emails.

[Tyson]

Tickets emailed in from clients should change their status to 'open' if they are currently 'awaiting reply' or 'closed', as of v3.1.0-b1. Are you having an issue with this, or expect it to work differently?

[Timothy]

Hi Tyson,

 

I will test it again tomorrow. Glad to know it's implemented.

[Timothy]

Tickets emailed in from clients should change their status to 'open' if they are currently 'awaiting reply' or 'closed', as of v3.1.0-b1. Are you having an issue with this, or expect it to work differently?

 

It appears to be working on the 3.1 beta. 

 

Thank you Tyson.