Important - Auto Suspend

[MemoryX2]

On a clients page their is an option to disable auto suspension for that client. This does not work. I disabled auto suspension on a client with an overdue invoice last night and it still suspended the clients service.

3.0.4

CentOs 6.3

Php 5.3.26

[Paul]

Thanks for the report, can anyone else confirm?

[cash01money]

Hi,
I have problem with auto suspend
I know a little English, and I'll try writing the steps of the problem

 

I added new package, i made order with coupon code discount 100%
Order has not been completed for free, there was a setup fee
I edit the invoice
I deleted all lines and left only one line with a value of zero for the invoice and resend the invoice with total cost zero
In client frontend, There is a stupid point here: ( There is a bill with a zero value to be paid by PayPal and this is a not logical

 

After that, The new account has been activated, and are banned daily at midnight automatically
Although I'm trying with activated manually, and i disable the option to Auto Suspension.

Finally, I canceled the service (without use Model Cpanel) and the invoice is voided, and i add new service from the control panel (without use Model Cpanel), however, did not solve the problem and ban continuous daily at midnight

 

Thank you

 

Blesta 3.0.6

[Cody]

There is a known issue (CORE-827) fixed in 3.0.5 that fixes suspending services with Plesk. There may be other issues related as well. My recommendation would be to upgrade to the latest version (3.0.6) and attempt to duplicate the issue.

[cash01money]

I'm already use version 3.0.6 with cpanel module

[Cody]

I'm already use version 3.0.6 with cpanel module

 

My reply was to the OP. Your issue sounds like you have other unpaid invoices open for the client. Are you sure you have disabled auto suspension on the client profile?

[cash01money]

Yes it is disabled

This is a picture from the control panel

http://www.hostingpics.net/viewer.php?id=712062blesta.jpg

http://www.hostingpics.net/viewer.php?id=791366blesta1.jpg

[Cody]

Added CORE-940 to investigate.

[cash01money]

Do you have an idea or steps i can be followed to solve the problem now ?

[Cody]

Do you have an idea or steps i can be followed to solve the problem now ?

 

Yes. Add the client to a client group that has Suspend Services Days After Due set to "Never".

[Cody]

This bug has been confirmed and is fixed in 3.0.7.