add department before priority?

[od-ana]

Hello.

 

Any ideas, to add departement before priority? When client open a ticket?

 

Thanks.

[Jono]

On 10/14/2018 at 2:45 AM, od-ana said:

Any ideas, to add departement before priority? When client open a ticket?

I don't understand your question.  Are you wanting to create a new department at the time a client opens a ticket?

[od-ana]

When client visit client area, 

They click support.

Click ticket.

Then they click departmen, for example :billing.

, they normally enter.

Email.

Summary.

( I need to add drop down option, so the can see billing , sales here,) then the can select priority.

Priority.

Details.