qba82 Posted October 1, 2018 Report Posted October 1, 2018 Bug: Today that bug has repeated again and what is interesting, I totally do nothing till few weeks in blesta and yesterday clients was using Coupons just fine. So today bug appeared because of cron did something or I don't know? I had this issue already in the past. Description: All coupons that was created (all was for percentage amount for term 1 year) seems to work, when You apply it You get discount, BUT on the last screen, when there are pay options, there is no discount and client must pay full price. Solution: To fix bug You must delete coupon and create it again, after that it will work fine, on the end screen in payment options, client see discount and pay lower price like it should. Blesta 4.3.2, php 5.6, centos 7 x64
Tyson Posted October 1, 2018 Report Posted October 1, 2018 Could you provide some details on the coupon's configured settings? Does this only happen on the order form, or when you add the service from the admin interface? If you are able to duplicate the issue, can you provide detailed steps to enable us to duplicate it ourselves?
qba82 Posted October 8, 2018 Author Report Posted October 8, 2018 Coupon was for 30% off for first period (1 year) in dollars. It happens in order form. I can't tell You how to duplicate it, because I don't know what trigger it, but it appeared after some time, while I didn't do anything in blesta , so it must be cron.
Paul Posted October 8, 2018 Report Posted October 8, 2018 7 hours ago, qba82 said: Coupon was for 30% off for first period (1 year) in dollars. It happens in order form. I can't tell You how to duplicate it, because I don't know what trigger it, but it appeared after some time, while I didn't do anything in blesta , so it must be cron. I believe this is an issue in 4.3. The solution is to extend the coupon out by 1 term. So if it's a 1 month service, add 1 month to the coupon, 1 year, add 1 year. Here's the task for this, assuming of course this is the issue impacting you https://dev.blesta.com/browse/CORE-2829
qba82 Posted November 2, 2018 Author Report Posted November 2, 2018 Hi guys, this problem with coupons just happen again, all coupons doesn't work, I replaced most of them with new one, but I keep one so You can check Your self that there is a problem. I can give access to test account and to bugged coupon, so someone from staff can check it himself.
qba82 Posted November 2, 2018 Author Report Posted November 2, 2018 Ok I probably found when coupons become bugged - it probably happens when new month is starting. activa 1
Paul Posted November 4, 2018 Report Posted November 4, 2018 On 11/2/2018 at 1:02 PM, qba82 said: Ok I probably found when coupons become bugged - it probably happens when new month is starting. Is it this? https://dev.blesta.com/browse/CORE-2829 Resolved in 4.4. If this is the issue you are experiencing, there is a workaround mentioned in the task. activa and qba82 2
qba82 Posted November 4, 2018 Author Report Posted November 4, 2018 OK thanks Paul, I hope it will be it, I'll check it after blesta upgrade.
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