Override FROM address in email templates

[cloudrck]

When someone emails a ticket desk, the sender's 'ticket received' email uses the FROM email that is set in the email template, rather then the override email address set.

 

Even with this set, it ignores it for the person opening the ticket via email. However, the staff assigned to the desk gets an email with the correct overridden email address set.

So the bugs is that for people sending emails to open tickets, they receive confirmation with the incorrect FROM address.

Blesta v4.3.1

PHP 7.0

[Paul]

Is it just the initial ticket received email, or is it after staff reply also?

I think this initial received reply is different, and doesn't contain a modified subject to track the ticket. Maybe it should, so that they could reply to it and update the ticket. In that case, it would definitely need to have a reply-to set to the department email.

[cloudrck]

It's just the initial email. The staff reply uses the correct email.

 

It really should use the overridden email. I have my email server setup to only allow SMTP through approved domains. And the domain that Blesta picked wasn't one of them.

[espservices]

Any update on this from Blesta team?

The initial reply email when a client opens a new ticket should be from the department where the ticket was open. The behaviour should be the same as WHMCS does / works.

[Tyson]

This will be updated in CORE-2941 for v4.4.1.