email to open ticket.

[od-ana]

Hello.

 

Any ideas how to do do this, in blesta?

 

If a client send an email to david@mydomain.com it will create and open  a support ticket?

 

Thanks.

[WebhostingNZ.com]

Have you setup Support Manager Department for it?  You can either pipe the email to the script it mentions in the department when you set it up, or edit it or you can have Blesta check the email account via POP3 or IMAP for emails.

[Tyson]

Have you taken a look at the documentation regarding email piping?