Feature Requests

[mobbdeep]

Hello,

It would be nice to have the ability to merge tickets when a client opens more than one ticket regarding the same issue. Also, have replied to tickets automatically set to "Awaiting Reply." Manually updating tickets can be a bit time consuming especially when they build up in the queue over time and then having to organize them.

Thanks!

[Paul]

You can already merge tickets. Under Support, check the ticket you want to merge, then select the Merge option and enter the ticket number to merge into.