Failed Credit Card

[katycomputer]

We have one client that gets paid on the 3rd Wednesday of the month, so we have her service set to renew on the 15th, and attempts her debit card every day until it gets approved. This works fine for this customer, however for other customers that get a new card, are out of town - whatever, every day is a bit much.

How is everyone else dealing with this situation? I don't want to drop client A. In a perfect world all the charges would go through as planned. In a near perfect world the charge would be attempted every day, but the client would only get a failed notification every few days. Alternatively, we could attempt client A every day until it's successful, other clients would get an attempt every 3 days after a fail.

[Paul]

You can put this client into a different Client Group, where you change the number of attempts. This way, she can have her card attempted every day for more days in a row, and everyone else won't be affected in the same way. There's no way to attempt and not send out an email regarding the attempt though.

[katycomputer]

Is there a client group setting that says "Try every x days"? Or does it always try every day?

[WebhostingNZ.com]

Hi,

It will attempt the card every day and will email them every day.  You can change how many times it tries though.  What Paul was meaning is you could put this one customer into a different client group and have that client group attempting to charge the card a different amount of times if that would help, it would still be daily.

I think an email should be sent every single time the card is attempted as there is a record on the banks' side of the attempt.  It would look bad if you are trying to charge someone's card but not letting them know every time.

@Paul Hijacking this thread sorry but do you know what could cause failed charges not to count up?  We are using a custom Braintree plugin but on a failed transaction the customer is emailed but the database never seems to increment the failed charge count, so no matter what we set for x number of charges it just keeps trying every single day.

 

[katycomputer]

OK, thanks everyone. We'll leave well enough alone.

[Paul]

Only thing I would say is that you could create a feature request for auto debit to try "every x days" rather than every single day. As a company & client group setting. I imagine others would find it useful, and it's probably not too much work. If you would find it helpful and want to sponsor development on it, PM me.