Blesta unable to suspend accounts

[kikloo]

Hi,

I have a cpanel server and blesta is unable to suspend accounts, here's the blesta log:

abc.some-host.com|suspendreseller
s:8:"someuser";

and result is:

abc.some-host.com
{"statusmsg":"Permission Denied","status":0}

I also updated cpanel api token and then tried again but to no avail.

How to fix ?

Thanks.

[Blesta Addons]

are you sure the account belong to the reseller you have?

or you are using root password .

 

[kikloo]

Ofcourse, i am using root, and i suspended it manually from WHM. And it seems that blesta is able to suspend / cancel all single accounts, but its not able to suspend / cancel any reseller accounts. So its something related to reseller accounts only.

Thanks.

[Paul]

Sounds like your API user doesn't have permission to do this. Are you using the new API keys or the remote access key? If API keys, check that you have full permissions. 

[kikloo]

Hi,

i am using the new token api thing , and in that all checkboxes are selected except “everything” root access and still it doesn’t works. 

How to fix ??

Thanks  

 

[Paul]

8 minutes ago, kikloo said:

Hi,

i am using the new token api thing , and in that all checkboxes are selected except “everything” root access and still it doesn’t works. 

How to fix ??

Thanks  

 

You must check "everything".