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Hi,

Because my email server is hosted on a different server than Blesta I have to setup remote email piping. I will of course use SSL, but I’m trying to decide if I choose POP vs IMAP.

From my understanding IMAP is a modern protocol and has the advantage of keeping all emails stored on the email server. Using POP emails after piping would be deleted from the email server. This can be a bad thing in terms of wanting to keep multiple copies of the emails, but can be an advantage in terms of security because a hacker with access to the email server will not have access to the emails.

What do you think? What are you using?

Would really appreciate any advise. Thanks!
 

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Posted

I suggest using IMAP, and marking messages as read. This way, if someone says they emailed support and you didn't get a ticket, you can login to the mailbox and see if their email was received. It also serves as a good place to keep/archive all incoming emails for the department.

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