What to do if autodebit is enabled and not debited?

[sunrisepro]

I have a lot of recurring invoices that are due on the last day of the month & the first day of the month. All of the invoices that were due yesterday (1/31) are with clients that have autodebit enabled. But it is 2/1 and none of the invoices are paid. I'm concerned now that all of my 2/1 invoices will go unpaid as well.

I've been using Blesta for ~2y and I have not seen this behavior before. Usually invoices are autodebited on the day they are due.

What's going on and how do I resolve this? Thank you.

[Tyson]

If the settings in Blesta haven't been changed recently, the cron may not be running. Have you checked Settings > Automation to see if the "Auto Debit" task has run recently?

[sunrisepro]

They ran the day after the due dates - is that due to cron?

[Tyson]

It could be due to the cron (perhaps it failed to run?) or due to the time that the cron is set to run and the time/timezone set in Blesta versus your own.

What is the value of the setting Auto Debit Days Before Due Date under Settings > Billing/Payment > Invoice & Charge Options (or under the Client Group settings if you're overriding the setting there)?

What time of day does the automation task run for Auto Debit under Settings > Automation? And in what timezone? Is it the same timezone that you're in?

[sunrisepro]

Auto debit days is set for SAME DAY.

Automation debit time of day is 2pm in CST (I'm in EST; CST is 1 hour 'behind' me).

[Tyson]

Both of those look good. I don't see anything obvious that would have caused those invoices to be autodebited the day after unless the cron failed to run that task as expected, or those clients did not have autodebit setup.

[sunrisepro]

And here's the  cronjob:

/10	*	*	*	*	/usr/local/php56/bin/php-cli /home/username/public_html/folder/index.php cron >/dev/null 2>&1

That looks ok?

[Tyson]

Looks fine. The "/10" might be preceeded with an asterisk, i.e. "*/10", but if the cron is running every 10 minutes currently then it's working as expected. Did you check the cron log in Blesta to see if the autodebit task ran on 1/31 and what its output was?

[sunrisepro]

Hmm - that was the cronjob set in cpanel. This is what's in Blesta:

*/5 * * * * /usr/bin/php /home/xxxxxxxxx/public_html/xxxxxxxx/index.php cron

I'd check the logs but I can't find them.

Edited February 10, 2018 by Tyson
hid path

[Tyson]

The cron line shown in Blesta is an example generated from what Blesta believes the path would be, but it's not used for anything. Your cPanel cron job looks correct. You can check under Settings > System > Automation to see the last time the cron was run. It should follow a 10 minute interval based on your cPanel cron line.

You may need to wait until you have other invoices due that should be autodebited to see if they are autodebited on the correct day or not.

[sunrisepro]

It looks like a sample because I edited out aspects I wished to remain private

Says 'The cron last ran on Feb 10, 2018 6:10:03 PM.'