mukesh Posted January 20, 2018 Report Posted January 20, 2018 multiple invoice for same service. Quote
0 Tyson Posted January 23, 2018 Report Posted January 23, 2018 I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service? Quote
0 Blesta Addons Posted January 23, 2018 Report Posted January 23, 2018 On 1/20/2018 at 5:35 AM, mukesh said: multiple invoice for same service. Expand what is the renew date and package term of service ? have you changed any settings in the system related to billing and payments ? Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 On 1/23/2018 at 7:17 PM, Tyson said: I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service? Expand yes 4-5 days before same issue occur this happened after when i change invoice date 10 days to 12 days . yesterday invoice generated these are fine so it is confusing why this happend. Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 On 1/23/2018 at 10:19 PM, Blesta Addons said: what is the renew date and package term of service ? have you changed any settings in the system related to billing and payments ? Expand 1 yearly plans i attached screenshot Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 On 1/23/2018 at 7:17 PM, Tyson said: I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service? Expand i check some invoices yesterday generated, two invoice for same service i attached a screenshot Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 On 1/23/2018 at 7:17 PM, Tyson said: I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service? Expand mail log Quote
0 Blesta Addons Posted January 24, 2018 Report Posted January 24, 2018 i think the first invoices was created before you have made the change, and the second invoice was created after you made the change . Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 On 1/24/2018 at 2:59 PM, Blesta Addons said: i think the first invoices was created before you have made the change, and the second invoice was created after you made the change . Expand no, mail log is recently but this occur from last 10-15 days. this happend with other invoices some day ago above on top i added 3 invoice generated which is old than , twice invoice screenshot Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 mail log for 3 invoices screenshot Quote
0 mukesh Posted January 24, 2018 Author Report Posted January 24, 2018 customer done payement but invoice generate for same service this is 3rd invoice Quote
0 Paul Posted January 24, 2018 Report Posted January 24, 2018 Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up. Quote
0 Paul Posted January 24, 2018 Report Posted January 24, 2018 On 1/24/2018 at 3:17 PM, mukesh said: mail log for 3 invoices screenshot Expand Also what's interesting about this is that an invoice was sent out twice in the same day. By default invoices are emailed within 5 minutes of being created unless manually sent, and invoice generation happens only once per day. So, an invoice should not have been generated at two different times on the same day unless something was manually messed with. Quote
0 mukesh Posted January 25, 2018 Author Report Posted January 25, 2018 On 1/24/2018 at 5:46 PM, Paul said: Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up. Expand i change 15-20 ago, i change invoice date before renewal from 10 to 12 days after that this issue occur Quote
0 mukesh Posted January 25, 2018 Author Report Posted January 25, 2018 today i check 3 more invoices generated. Quote
0 mukesh Posted January 25, 2018 Author Report Posted January 25, 2018 On 1/24/2018 at 5:46 PM, Paul said: Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up. Expand cron details Quote
0 Blesta Addons Posted January 25, 2018 Report Posted January 25, 2018 strenge issue, is this nfor all service or it related to one service? what is the php and mysql version? Quote
0 mukesh Posted January 25, 2018 Author Report Posted January 25, 2018 On 1/25/2018 at 1:11 PM, Blesta Addons said: strenge issue, is this nfor all service or it related to one service? what is the php and mysql version? Expand its 50-50 some customer invoice send fine and some generating mutltiple Quote
0 Paul Posted January 25, 2018 Report Posted January 25, 2018 The only way multiple invoices would be created for the same service is if after it is invoiced the service renew date is not bumped forward. Please check your invoices table and export the records for the following invoices: - 140 - 141 - 142 Please check your cron log under Tools > Logs > Cron and provide the logs that have a task name of "Create Invoice" Please find and include all such tasks over the past 3 days. It is interesting that your task is set to run at 9:35, and yet it says it last ran at 9:55.. not sure why it would take 20 minutes to run, that seems excessive for your system size. Quote
Question
mukesh
multiple invoice for same service.
18 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.