mutliple invoice generate for same service

[mukesh]

multiple invoice for same service.

 

[Tyson]

I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service?

[Blesta Addons]

On 20/01/2018 at 5:35 AM, mukesh said:

multiple invoice for same service.

 

what is the renew date and package term of service ?

have you changed any settings in the system related to billing and payments ?

[mukesh]

8 hours ago, Tyson said:

I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service?

yes 4-5  days before same issue occur

this happened after when i change invoice date 10 days to 12 days .

yesterday invoice generated these are fine so it is confusing why this happend.

 

[mukesh]

5 hours ago, Blesta Addons said:

what is the renew date and package term of service ?

have you changed any settings in the system related to billing and payments ?

1 yearly plans

i attached screenshot

[mukesh]

8 hours ago, Tyson said:

I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service?

i check some invoices yesterday generated,

two invoice for same service

i attached a screenshot

[mukesh]

8 hours ago, Tyson said:

I'm not sure I follow. Are you suggesting there is a bug that caused three invoices to be created for the same service?

mail log

[Blesta Addons]

i think the first invoices was created before you have made the change, and the second invoice was created after you made the change .

[mukesh]

8 minutes ago, Blesta Addons said:

i think the first invoices was created before you have made the change, and the second invoice was created after you made the change .

no, mail log is recently but this occur from last  10-15 days. 

this happend with other invoices

some day ago

above on top i added 3 invoice generated which is old than , twice invoice screenshot

[mukesh]

mail log for 3 invoices 

screenshot

 

 

[mukesh]

customer done payement but invoice generate for same service this is 3rd invoice 

[Paul]

Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up.

[Paul]

2 hours ago, mukesh said:

mail log for 3 invoices 

screenshot

 

 

Also what's interesting about this is that an invoice was sent out twice in the same day. By default invoices are emailed within 5 minutes of being created unless manually sent, and invoice generation happens only once per day. So, an invoice should not have been generated at two different times on the same day unless something was manually messed with.

[mukesh]

12 hours ago, Paul said:

Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up.

i change 15-20 ago,

  i change invoice date before renewal from 10 to 12 days after that this issue occur

 

[mukesh]

today i check 3 more invoices generated.

[mukesh]

16 hours ago, Paul said:

Did you ever change the renew date? Changing the renew date backwards can cause an invoice to be generated again. Check also that you only have 1 cron job set up.

cron details

[Blesta Addons]

strenge issue, is this nfor all service or it related to one service? what is the php and mysql version?

[mukesh]

46 minutes ago, Blesta Addons said:

strenge issue, is this nfor all service or it related to one service? what is the php and mysql version?

its 50-50 some customer invoice send fine and some generating mutltiple

[Paul]

The only way multiple invoices would be created for the same service is if after it is invoiced the service renew date is not bumped forward. Please check your invoices table and export the records for the following invoices:

- 140
- 141
- 142

Please check your cron log under Tools > Logs > Cron and provide the logs that have a task name of "Create Invoice" Please find and include all such tasks over the past 3 days.

It is interesting that your task is set to run at 9:35, and yet it says it last ran at 9:55.. not sure why it would take 20 minutes to run, that seems excessive for your system size.