Overall the system is in good health, but there are some items that may require your attention.

[Doctrine]

Hello

I got this message at my System Status.

How to discover what should be the problem? Cron is OK.

Overall the system is in good health, but there are some items that may require your attention.

[Tyson]

There should be a list of items underneath that message that describes the specific issues. Do you not see any? Can you post a screenshot?

I suspect that you may have backups setup but they have not run recently.

[turner2f]

I have been receiving the same kind of thing over the past 3 days from within the "System Status" on the admin dashboard...

 

Quote

 

There are some issues that affect the system's ability to operate normally.

• There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks

 

The animated "speedometer" or "guage" on the Admin dashboard is yellow.

I checked my CRON jobs within C-Panel, and have not found anything out of the ordinary.

All of my invoices and tickets are going out regularly as they always have.

How do I get the specifics of what exactly this warning is talking about ?

 

 

[Abdy]

54 minutes ago, turner2f said:

I have been receiving the same kind of thing over the past 3 days from within the "System Status" on the admin dashboard...

 

The animated "speedometer" or "guage" on the Admin dashboard is yellow.

I checked my CRON jobs within C-Panel, and have not found anything out of the ordinary.

All of my invoices and tickets are going out regularly as they always have.

How do I get the specifics of what exactly this warning is talking about ?

 

 

Check under http://yourinstallation.com/admin/settings/company/automation/

You will find that the stuck tasks have a loading icon, you must cancel those tasks, and the error message will disappear.

Keep in mind that this is not a definitive solution, this will only eliminate the message above the gauge, but it could be a plugin or module that is causing the error in the task.

[turner2f]

Thanks.

The problem area is at...

 

Quote

 

Download Tickets

Connects to the POP3/IMAP server to download emails and convert them into tickets.

Task Last Ran: Oct 30, 2017 5:12:01 PM

 

============

I am not certain what the issue is being that all of my tickets have been getting sent out.

I also have no idea where to look to remedy this .

1) - Can you please point me in the right direction ?

2) - Along with some instruction on what I might have to do ?

3) - When I look at the "Departments" under "Support Manager PRO", I see that I have my email handling setup for "piping"  NOT  POP3 or IMAP. So I am not certain why I am having this issue.

Thanks in advance.

Edited October 31, 2017 by turner2f

[turner2f]

****** RESOLVED ( I believe ) *******

OK.

I refered to an article I wrote last year concerning email piping at..

https://www.blesta.com/forums/index.php?/topic/7889-how-to-setup-email-piping-with-c-panel-and-get-sms-text-alerts/

============

I noticed this phenomena when I switched back to "Support Manager PRO".

So the first thing I checked was the "Piping Configuration" within the Departments.

When I compared the string to what I have in C-Panel, I noticed a SLIGHT difference

It was...

/usr/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/
 

===============

So then I went to my "Global Email Filters" within C-Panel and saw the string as...

/usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_manager/pipe.php  plugin/support_managerpro/ticket_pipe/index/1/

 

And I changed it to...

/usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/

FYI - I also found that using ...

/usr/local/bin/php /home/username/support.mywebsite.com/subfolder/plugins/support_managerpro/pipe.php

...also worked.

=======================

Now the warning within the dashboard is gone

Edited October 31, 2017 by turner2f

[nacykelly]

good