As the subject says our ticket statuses are not changing from 'Awaiting Reply' to 'Open' when the client replies.
However, if the client logs into the client interface and replies it does change appropriately. Is anyone else experiencing this -- Is it a known problem?
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Ken
As the subject says our ticket statuses are not changing from 'Awaiting Reply' to 'Open' when the client replies.
However, if the client logs into the client interface and replies it does change appropriately. Is anyone else experiencing this -- Is it a known problem?
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