HTML Service Welcome email not sent

[Blesta Addons]

we have 3 languages installed.
we have filled the HTML welcome package email for those 3 languages.
we have no content in TEXT welcome package email for those 3 languages.
we have sent HTML email enabled in the mail settings .

the welcome email sent to the users are empty, no content from the HTML welcome email. when we put something in the TEXT version, the Text version is sent successfully .

Not sure what is happen, can anyone duplicate this issue ?

[Blesta Addons]

i think we have found the issue, the email is sent, but in the client mailog is show only the text version, so for that we think the email was sent empty .

[Tyson]

Are you sure your text version is empty? If it is empty Blesta will attempt to convert the HTML version to text via the Html2Text helper and display that in the UI. But yes, both HTML and text versions are sent but the text version will be what is shown in the UI.

[Blesta Addons]

17 hours ago, Tyson said:

Are you sure your text version is empty? If it is empty Blesta will attempt to convert the HTML version to text via the Html2Text helper and display that in the UI. But yes, both HTML and text versions are sent but the text version will be what is shown in the UI.

Hello @Tyson, the Text version is empty .

in the client mail log when we expand the mail view it show only the default welcome text version

Hi XXXX,

Your service has been approved and activated. Please keep this email for your records.

when i click the Resend link it show the full HTML version in the editor.

[Tyson]

That sounds correct. The client mail log does not display the HTML content in the page (e.g. in an iframe). The mail log will show the email TEXT on the page, but when you attempt to resend the email, the HTML and TEXT versions are available in the WYSIWYG and text input fields, respectively.

[Blesta Addons]

21 hours ago, Tyson said:

That sounds correct. The client mail log does not display the HTML content in the page (e.g. in an iframe). The mail log will show the email TEXT on the page, but when you attempt to resend the email, the HTML and TEXT versions are available in the WYSIWYG and text input fields, respectively.

so is intentional behavior .

i don't know if you guys are planning to fill the text version from the html version is not set, and vice versa, convert text to html if no html was set ?

[Tyson]

On 10/27/2017 at 2:04 PM, Blesta Addons said:

so is intentional behavior .

i don't know if you guys are planning to fill the text version from the html version is not set, and vice versa, convert text to html if no html was set ?

No, we don't have any current plans to convert text to HTML if no HTML is set. People are usually very particular about their HTML email content, and some may purposefully not want to send any HTML, but text should always be sent in case the user's mail client does not have HTML support.