New Plugin (Faq)

[interfasys]

• Share categories with "Predefined Responses" maybe since it's very likely we're going to have the same categories

Make it easy to add an article to a reply, either as a link or embedded

Top X articles widget

Comments on article

Comment moderation

Rating on article

Real-time search engine (can be turned off)

Well designed articles previews in the search results which includes the title, the last update, the link and an exerpt

Permissions: Public and Private KB for staff, Maybe more granularity over time

Guest commenting on/off switch

Article versioning w/ diff viewer

File attachmnents

Article tagging

Export to PDF

Article Id to make it easy to reference by both staff and customers

Styling via shortcodes. Useful for warning, note, etc. boxes

Bookmarking system for customers so that they can quickly find the articles which matter to them

Import system which can parse markdown and other wiki syntaxes

Category tree in a sidebar?

Navigation in a hidden/revealed menu above the current article?

RSS feed so that customers can stay current

[Blesta Addons]

The knowledgebase will be part of the Support Manager (ticket system) plugin, and is assigned to CORE-994. We are going to try to get this done for 3.4. Any suggestions/feedback on features are appreciated.

 

 

with this case , i will stop  writing new section for this plugin (seting/permission) , so i finish the client side and put it free to the community , they can use it until the new code one come available .

[tenaki]

Is this progressing for 3.4

[Tyson]

The knowledge base has already been completed for v3.4. If any tweaks need to be made to it, that will happen during beta. Additional features, like interfasys mentioned, would come in another version.

[tenaki]

Good news

 

features, like interfasys mentioned, would come in another version.

 

That's ok cos I don't know what they are anyway