Password Reset - Blank Screen?

[HostingforPixels]

Hi everyone,

I have a new Blesta server set-up and overall working great. Client and Admin working and creating hosting subscriptions on my Plesk Onyx server. Note that Blesta is not installed on a Plesk server. I received the Billing email ok. I have also changed the theme from Bootstrap to MyVPS which works fine with just some minor CSS issues.

I have been going through the entire set-up and testing everything. Logging in for both Admin and Client work fine, but if I click 'Reset Password' and then enter a valid username/email and then click the final 'Password Reset' button I get a blank screen and no email. If I enter an invalid username I get the green email sent if valid username.

I have changed the client config and tried email as username as well as a set username but the same thing happens. It happens on both Client and Admin resets. Only just started investigating so I haven't checked all logs etc yet. Just wondered if anyone has seen this issue?

Thanks.

Gary

[HostingforPixels]

Hi Michael, sorry for the delay replying. The last couple of weeks have been a bit crazy! I rebuilt my Blesta server using a standard LAMP installation and everything now works as intended. I had used EasyEngine to create the basic server set-up, which is python based tool intended for creating WordPress installs, which can also be used to create a basic server using NGINX. Obviously, something in the set-up wasn't right, so I went back to good old Apache! 

[Michael]

Hi Gary can you please open a live chat with me so I can see if it's our theme (most likely). You can tell if it's Blesta if you use the bootstrap and if it works it's our theme but i'll try and fix it.

[HostingforPixels]

Hi Michael, sorry I meant to mention in my post that I had reverted back to the Bootstrap theme and exactly the same issue occurs!

 I'm on Site today so can't try anything until later. To be honest I think it's a server issue. I used an Easyengine plain site install to get the server up and running and I'm considering going for a straight LAMP setup - this is just a development server!

just wanted to highlight it to save time, if anyone else had seen it.

Thanks for the comment though.

Gary

[Michael]

What's EasyEngine that might be it