[SOLVED] Can't view invoices TCPDF ERROR

[wmac]

When clicking on view invoice it returns error TCPDF ERROR: [Image] No such file or directory in

I believe that is directory permission but I don't know each one.

[evolvewh]

3 hours ago, wmac said:

When clicking on view invoice it returns error TCPDF ERROR: [Image] No such file or directory in

I believe that is directory permission but I don't know each one.

Are your temp and uploads directories writeable?

Settings -->> System -->> Basic Setup

[Blesta Addons]

maybe the logo or the background images of invoices no more exist ?!

[wmac]

I did not test yet but I found out the uploads directory was not configured in the system, now it is and it is writable, I will check on the first invoice generated

[wmac]

13 minutes ago, wmac said:

I did not test yet but I found out the uploads directory was not configured in the system, now it is and it is writable, I will check on the first invoice generated

Just tested, didn't work, must be another thing, I will check on the logo I never set the invoice background

[Paul]

Do you have the PHP GD library extension? Sometimes TCPDF tries to resize the logo and it uses GD to do it.

Regarding your uploads directory:

Quote

Make sure your uploads directory exists and is defined under Settings > System > General: Uploads Directory.

Some tips:

- The uploads directory should be above your document root or public_html directory so that it's not accessible directly via the web.
- A common path to the uploads directory would be something like: **/home/user/uploads/** 
- Make sure the uploads directory is writable by your web server and cron users. 755 permissions are usually sufficient, but you may need to set it to 777
- Inside the uploads directory, you should have a directory called 1 (for the company ID), and system.
- Plugins typically create their own directories within your company ID directory, but you may need to create them manually.

These are the directories you should have under uploads:

└── uploads
    ├── 1
    │   ├── download_files
    │   ├── invoices
    │   ├── mass_mailer_files
    │   └── support_manager_files
    └── system
 

 

[wmac]

10 hours ago, Paul said:

Do you have the PHP GD library extension? Sometimes TCPDF tries to resize the logo and it uses GD to do it.

Regarding your uploads directory:

 

PHP GD is loaded

I don't have all those directories under /uploads/1    I will create and check

Thanks

 

[wmac]

I created the directories, gave them 777 recursive and still the same problem

[Blesta Addons]

i still believe that you have a missed logo or background image, can you posta screenshoot of your Invoice Customization under , settings -> Billing/Payment -> Invoice Customization .

[wmac]

3 minutes ago, Blesta Addons said:

i still believe that you have a missed logo or background image, can you posta screenshoot of your Invoice Customization under , settings -> Billing/Payment -> Invoice Customization .

 

[Blesta Addons]

delete the logo and try to check if the invoice work now without a logo .

[wmac]

Logo deleted and 

 

[Blesta Addons]

this is in the admin side only ?

enable error reporting from config file to see the full error message, or install the "The debugger  plugin and paste the whole error .

 

 

[wmac]

I have enable debug on config now it does not show any error but it opens a blank PDF with the invoice#

[Paul]

Is the path defined correctly under Settings > System > General: Root Web Directory? Should begin and end with a forward slash, and be the same as your document root. Also check the Temp Directory. The default is /tmp/ but some servers don't allow access to the system temp directory. I'd suggest creating a tmp directory within your users home directory, above the doc root, and setting it here.

Also, are you running 4.1? There is new file-based logging, and you can check your "Log Directory" on this page also and take a look at the files in that location.

[wmac]

6 hours ago, Paul said:

Is the path defined correctly under Settings > System > General: Root Web Directory? Should begin and end with a forward slash, and be the same as your document root. Also check the Temp Directory. The default is /tmp/ but some servers don't allow access to the system temp directory. I'd suggest creating a tmp directory within your users home directory, above the doc root, and setting it here.

Also, are you running 4.1? There is new file-based logging, and you can check your "Log Directory" on this page also and take a look at the files in that location.

The path is correct I also create a new tmp directory with 777 in the home directory and still have the same issue, I am running VestaCP so the home directory is in a different path from the others CP.

Also when the debug was on, I answered a customer support ticket and got this info from the log and it is related to the /tmp/

tempnam(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): 

 

and after that the stack trace that I don't want to post

What I can say is the path is correct on settings>system>general all of them also finish with /

 

I am not running 4.1, should I upgrade??

[wmac]

Before somebody comment, I have checked open_basedir in PHP.ini and it is commented it is off, if it is on it must be in another place.

[wmac]

Found a PHP open_basedir directive on the VHost configuration removed and restarted Apache and still have the same issue

 

[Blesta Addons]

11 hours ago, wmac said:

Found a PHP open_basedir directive on the VHost configuration removed and restarted Apache and still have the same issue

 

Normally you should not remove it, you should set it to none , something like

open_basedir none

[wmac]

Just an update, after upgrade to version 4.1 this problem was solved, we can close this one

[wmac]

On 8/26/2017 at 9:09 AM, Blesta Addons said:

Normally you should not remove it, you should set it to none , something like

open_basedir none

Put it back but makes no difference.

Now I realize that  the customers at client area also can not view invoices